Aftersales Trainee: Path to Service Advisor

Sandown Mercedes-Benz; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Job summary

Sandown Mercedes-Benz in Epsom is offering an Aftersales Trainee role to build skills across the aftersales department and promote interdepartmental cooperation within a high performing team.

You will train towards the Service Advisor role, handling admin tasks, daily reporting, customer journey management, invoicing, and WIP control, with structured hours Mon-Fri and overtime on Saturdays.

The position requires English and Maths GCSE and prior customer-facing experience; training is provided.

Qualifications

• English and Maths (Grade C/Level 4+)
• Experience in a customer facing role
• Experience of working within processes

Responsibilities

• Provide administrative support to the service department ensuring that all documentation is processed in line with company procedures.
• Assist in the creation of daily site reporting.
• Build an understanding of the Mercedes-Benz vans range, products and services.
• Assist in the management of the customer journey, including VHC process, customer progress updates and invoicing.
• Validate Dealer Management System records for existing customers or create new customer records whilst following company and GDPR guidelines.
• Use Dealer Management System diary to schedule work to maximise utilisation.
• Discuss customers booking requirements and offer alternative options if required.
• Ensure that any customer mobility requirements are arranged if required and maintain appropriate schedules for courtesy cars and collection and delivery drivers.
• Assist in the preparation of estimates for identified work and seek authority from the customer.
• WIP management including rebooking for parts received
• Service Care Plan Sales and Administration

Skills

Customer service

Process adherence

Education

English & Maths GCSE

Job description

Sandown Mercedes-Benz in Epsom is offering an Aftersales Trainee role to build skills across the aftersales department and promote interdepartmental cooperation within a high performing team.

You will train towards the Service Advisor role, handling admin tasks, daily reporting, customer journey management, invoicing, and WIP control, with structured hours Mon-Fri and overtime on Saturdays.

The position requires English and Maths GCSE and prior customer-facing experience; training is provided.