Auto Service Advisor | MOTs, Upselling & Customer Care

Lookers Motor Group Limited; Sunderland; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive salaries with structured**

Generous annual leave

Enhanced family leave

Techscheme for discounted technology

Eyecare vouchers

Smart Health GP access

Dental insurance

Critical illness cover

MyView PayNow

Flexible life assurance

Discounted gym memberships

Travel insurance

Home and technology vouchers

Lookers partner discounts

Job summary

Wearside Audi is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers.

You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry.

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made
• You will have heaps of energy, a warm personality and a real passion for delivering a first class customer experience

Job description

Wearside Audi is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers.

You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry.