Automotive Service Advisor: MOTs, Repairs & Customer Care

Lookers; Tees Valley; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Structured pay scales

Generous annual leave

Enhanced family leave

Techscheme

Eyecare vouchers

Smart Health

Dental insurance

Critical illness cover

Job summary

Lookers Middlesbrough HUB is seeking an experienced Service Advisor to join the Aftersales Team on site. This permanent, full-time role offers 42 hours per week (Mon-Fri 8am-6pm, plus rota Saturdays) with an OTE up to £35,000 and a £29,000 basic.

You will book MOTs and services, advise on warranty cover, upsell parts, liaise with Aftersales, and manage a high-volume workload. Training and career progression opportunities are available.

Qualifications

• Experience in customer service within automotive industry preferred.
• Excellent communication skills and ability to build rapport.
• Familiarity with Kerridge/ADP would be an advantage.

Responsibilities

• Booking MOTs, services and other repair work for our customers.
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer.
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes.
• Managing a high-volume of customers daily as well as telephone calls and online booking queries.
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop.
• Maintaining accurate customer records, and updating the systems when any bookings have been made.

Skills

Communication skills

Customer service

Kerridge

ADP

Tools

Kerridge

ADP

Job description

Lookers Middlesbrough HUB is seeking an experienced Service Advisor to join the Aftersales Team on site. This permanent, full-time role offers 42 hours per week (Mon-Fri 8am-6pm, plus rota Saturdays) with an OTE up to £35,000 and a £29,000 basic.

You will book MOTs and services, advise on warranty cover, upsell parts, liaise with Aftersales, and manage a high-volume workload. Training and career progression opportunities are available.