Service Advisor - Ipswich Audi

People First; Ipswich; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Healthcare cashback plan

Generous holiday entitlement

Employee assistance programme

Long service award

Leading brand led learning and develop

Recommend a friend scheme

Job summary

Marriott Motor Group’s Ipswich Audi is seeking a dedicated Service Advisor to deliver 5-star customer service and coordinate workshop bookings. You will liaise with technicians, explain invoices, and drive repairs with integrity within a friendly, family-run environment.

You will need strong communication skills, organisational ability and a proactive approach to maintaining high standards of professionalism and customer care. An opportunity to grow with a leading brand awaits.

Qualifications

Responsibilities

• Booking vehicles into the technical workshop
• Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
• Maintaining thorough product expertise and updating your knowledge through Manufacturer led training
• Explaining invoices and taking payments via pdq machines
• Adopting a professional approach regarding the sale of repairs required
• Maintaining good housekeeping standards and orderly administration of your work

Skills

Automotive knowledge

Computer literacy

Cross selling

Organisational ability

Problem solving

Strong communication skills

Time management

Job description

Are you a driven, enthusiastic and motivated Service Advisor? Can you deliver a 5 star customer service? Would you like the opportunity to work for a premier brand?

Due to operational need within our Service Department, at Ipswich Audi, we are now looking for an additional experienced team member to provide our discerning customers with exceptional and outstanding service.

Joining our team as a Service Advisor, you will be responsible for:

• Booking vehicles into the technical workshop
• Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
• Maintaining thorough product expertise and updating your knowledge through Manufacturer led training
• Explaining invoices and taking payments via pdq machines
• Adopting a professional approach regarding the sale of repairs required
• Maintaining good housekeeping standards and orderly administration of your work

Could this be the ideal role for me?

The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. We insist on integrity and honest dealing.

This is a fantastic opportunity to work for a family run business and ifyou feel you have the skills, aptitude and attitude to be our Service Advisor, we'd love to hear from you

Marriott Motor Group are an equal-opportunity employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential

Skills for the job

• Automotive knowledge
• Computer literacy
• Cross selling
• Organisational ability
• Problem solving
• Strong communication skills
• Time management

Competitive salary Healthcare cashback plan Generous holiday entitlement Employee assistance programme Long service award Leading brand led learning and development Recommend a friend scheme

Wolsey HouseSproughton RoadIpswichSuffolkIP1 5ANUnited Kingdom