Senior Service Advisor – Premium Brand, Customer Experience

Marshall Motor Group; Coulsdon; Remote; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Performance bonus

3-day off-site Sales Customer Journey

Manufacturer training

Life insurance

Contributory pension

Exclusive employee platform discounts

Referral bonuses

Job summary

Marshall Audi Coulsdon is seeking an experienced Senior Service Advisor to join our aftersales team. You will act as a vital link between customers and the workshop, guiding service journeys with clarity and care.

You’ll manage bookings, communicate progress, mentor colleagues, and resolve complex issues while upholding high standards of customer care. This full-time role is 45 hours weekly, with Saturday mornings on a rota.

Qualifications

• Experience as a Service Advisor
• Customer-focused approach
• Organised and able to manage workload
• Committed to delivering a positive customer experience

Responsibilities

• Manage customer relationships from booking to service completion
• Support and train new team members within the Service department
• Handle complex customer issues professionally and collaborate with management
• Complete administration accurately with high standards of customer care

Job description

Marshall Audi Coulsdon is seeking an experienced Senior Service Advisor to join our aftersales team. You will act as a vital link between customers and the workshop, guiding service journeys with clarity and care.

You’ll manage bookings, communicate progress, mentor colleagues, and resolve complex issues while upholding high standards of customer care. This full-time role is 45 hours weekly, with Saturday mornings on a rota.