Auto Service Advisor — Create Smooth Upsell Journeys

Grainger Motor Group; Letchworth; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Staff Discount

Staff events

Career progression

Competitive pay + training

Job summary

Grainger Motor Group is seeking a Service Advisor to welcome customers, manage the service journey, and ensure transparent invoicing and records. You will work with the workshop controller, parts team and service manager to deliver smooth, high-quality service experiences.

The role requires strong customer service skills, IT aptitude, and a proactive, solutions-focused mindset, with opportunities to upsell and build lasting customer relationships within a busy car dealership.

Qualifications

• Customer service experience and ability to meet customer needs.
• Strong IT skills and ability to learn new systems quickly.
• Proactive, solutions-focused mindset.
• Genuine passion for customer service and relationship-building.
• Experience selling or promoting additional services in a service environment.
• Excellent written and verbal communication skills.
• Previous experience as a Service Advisor or similar automotive role.
• Positive, self-motivated attitude in a busy dealership environment.
• A full UK driving licence (Essential).

Responsibilities

• Welcoming customers and managing their service journey with a friendly, customer-first approach.
• Creating clear and accurate job cards and invoices, ensuring transparency at all times.
• Working closely with workshop controller, parts team, and service manager to deliver high-quality service experiences.
• Updating vehicle details, service history, and managing requests via 1Link to maintain records.
• Liaising with leasing companies and retail customers to gain work approvals.
• Identifying upsell opportunities that benefit customer and department.
• Spotting areas for improvement to enhance service standards.

Skills

Customer service

IT skills

Communication

Proactive mindset

Sales / upselling

Job description

Grainger Motor Group is seeking a Service Advisor to welcome customers, manage the service journey, and ensure transparent invoicing and records. You will work with the workshop controller, parts team and service manager to deliver smooth, high-quality service experiences.

The role requires strong customer service skills, IT aptitude, and a proactive, solutions-focused mindset, with opportunities to upsell and build lasting customer relationships within a busy car dealership.