Auto Service Advisor: Customer Excellence & Upsell

Career Choices Dewis Gyrfa Ltd; Manchester; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

OTE £35,000 per year

Bonuses and commissions

33 days annual leave

Pension scheme

Cycle-to-work

Healthcare access

Share purchase plan

Employee referrals

Training and development

Flexible working where applicable

Job summary

Career Choices Dewis Gyrfa Ltd in Manchester is recruiting a motivated Service Advisor to join a respected automotive dealership. The role emphasizes delivering outstanding customer service and ensuring smooth communication between customers and the workshop team.

You will maintain customer records, promote services, schedule appointments and help drive service growth, with a base salary of £30,000 and an OTE of £35,000, plus benefits and bonus opportunities in a supportive, reward-driven

Qualifications

• Experience as a Service Advisor in automotive is essential.
• Strong customer service and communications skills.
• Ability to upsell services to customers.

Responsibilities

• Greet customers and maintain professional communication during their service visit.
• Update customers on repair progress and timelines.
• Develop product knowledge through manufacturer training.
• Promote additional services based on technician recommendations.
• Schedule appointments and confirm bookings.
• Maintain customer records in management systems.
• Support dealership brand and customer experience.

Skills

Customer service

Communication

Upsell opportunities

Organisational skills

Team player

Sales targets

Tools

CRM software

Management systems

Job description

Career Choices Dewis Gyrfa Ltd in Manchester is recruiting a motivated Service Advisor to join a respected automotive dealership. The role emphasizes delivering outstanding customer service and ensuring smooth communication between customers and the workshop team.

You will maintain customer records, promote services, schedule appointments and help drive service growth, with a base salary of £30,000 and an OTE of £35,000, plus benefits and bonus opportunities in a supportive, reward-driven