Service Advisor: Customer Experience & Growth - Flexible

Group 1 Automotive; Altrincham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Retail discounts

Car discounts

Pension scheme

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access 24/7

Volunteer day

Share plan

Referral bonus

Training & development

Life assurance

Flexible working

Job summary

Group 1 Automotive in Altrincham is seeking a Service Advisor to be the main point of contact for customers while their vehicle is in the workshop. You’ll ensure clear communication and a trusted, transparent service experience throughout maintenance and repairs.

You’ll develop product knowledge through manufacturer-led training and promote additional services to support vehicle care and service revenue. A UK driving licence is required.

Qualifications

• Excellent communication skills with customers and colleagues.
• Experience delivering exceptional customer service.
• Able to identify customer needs and upsell opportunities.
• Strong time-management and the ability to work under pressure.
• Experience in a target-driven role.
• Valid UK driving licence.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner throughout the day.
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust.
• Develop and maintain product knowledge, enhancing expertise through manufacturer-led training.
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue.
• Schedule vehicles for appointments in the workshop efficiently and accurately.
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions.
• Maintain precise and up-to-date customer records within our systems for effective service management.

Skills

Excellent communication

Customer service experience

Upselling opportunities

Time management

Target-driven

UK driving licence

Job description

Group 1 Automotive in Altrincham is seeking a Service Advisor to be the main point of contact for customers while their vehicle is in the workshop. You’ll ensure clear communication and a trusted, transparent service experience throughout maintenance and repairs.

You’ll develop product knowledge through manufacturer-led training and promote additional services to support vehicle care and service revenue. A UK driving licence is required.