Auto Bodyshop Customer Experience Advisor

Hedin Automotive BMW & MINI Group; Dartford; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

31 days annual leave

Discount schemes with retailers

Employee Car Ownership Schemes

Employee Assistance Programme

Private healthcare access

Pension scheme and life assurance

Referral bonus

Job summary

Hedin Automotive BMW & MINI is seeking a Customer Advisor in the UK. You will support customers through their vehicle repair journey, coordinate bookings, estimates, and insurance communications, and ensure accurate invoicing for SMART repairs.

The role requires strong communication, organizational skills, and a willingness to work with insurers and technicians to meet customer expectations. A valid UK driving licence and eligibility to work in the UK are essential.

Qualifications

• Strong communication and organisational skills.
• Ability to multitask in a fast-paced environment.
• Previous experience in a similar role preferable within the automotive industry/accident repair centre/Bodyshop environment.
• Valid manual UK driving licence and must be eligible to work in the UK.

Responsibilities

• Welcoming customers and providing exceptional service throughout their repair journey.
• Managing repair bookings, estimates, and insurance communications.
• Ensure all completed SMART repair jobs are invoiced correctly.
• Keep workload control spreadsheets up to date to ensure efficient vehicle repairs.
• Liaise with technicians, workshop staff, parts suppliers, and insurers to ensure repairs are completed efficiently and customer expectations are met.
• Regularly update customers on progress, delays, additional work, revised completion times, or insurance approvals.
• Oversee the return of vehicles to customers, explaining the work done and any charges.

Skills

Communication

Organisational skills

Job description

Hedin Automotive BMW & MINI is seeking a Customer Advisor in the UK. You will support customers through their vehicle repair journey, coordinate bookings, estimates, and insurance communications, and ensure accurate invoicing for SMART repairs.

The role requires strong communication, organizational skills, and a willingness to work with insurers and technicians to meet customer expectations. A valid UK driving licence and eligibility to work in the UK are essential.