Customer Advisor (Bodyshop)

Hedin Automotive BMW & MINI Group; Dartford; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

31 days annual leave

Discount schemes with retailers

Employee Car Ownership Schemes

Employee Assistance Programme

Private healthcare access

Pension scheme and life assurance

Referral bonus

Job summary

Hedin Automotive BMW & MINI is seeking a Customer Advisor in the UK. You will support customers through their vehicle repair journey, coordinate bookings, estimates, and insurance communications, and ensure accurate invoicing for SMART repairs.

The role requires strong communication, organizational skills, and a willingness to work with insurers and technicians to meet customer expectations. A valid UK driving licence and eligibility to work in the UK are essential.

Qualifications

• Strong communication and organisational skills.
• Ability to multitask in a fast-paced environment.
• Previous experience in a similar role preferable within the automotive industry/accident repair centre/Bodyshop environment.
• Valid manual UK driving licence and must be eligible to work in the UK.

Responsibilities

• Welcoming customers and providing exceptional service throughout their repair journey.
• Managing repair bookings, estimates, and insurance communications.
• Ensure all completed SMART repair jobs are invoiced correctly.
• Keep workload control spreadsheets up to date to ensure efficient vehicle repairs.
• Liaise with technicians, workshop staff, parts suppliers, and insurers to ensure repairs are completed efficiently and customer expectations are met.
• Regularly update customers on progress, delays, additional work, revised completion times, or insurance approvals.
• Oversee the return of vehicles to customers, explaining the work done and any charges.

Skills

Communication

Organisational skills

Job description

CUSTOMER ADVISOR.

Earn up to £35,642 OTE per annum!

WHY WORK FOR HEDIN AUTOMOTIVE BMW & MINI.

Join the Hedin Automotive Bodyshop team as a Customer Advisor, where you’ll play an integral role within the Bodyshop Repair Team. You’ll support customers throughout their vehicle repair journey, ensuring a professional experience from initial booking through to final vehicle handover.

You’ll also refer accident repair work to the appropriate team and assess vehicles for Smart Repair damage, helping to ensure customers receive the right repair solution for their vehicle.

This is a fantastic opportunity to develop your career with one of the world's most admired automotive brands!

Benefits.

Hedin Automotive values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues.

• 31 days of annual leave (including bank holidays) with long‑service awards and enhanced holiday entitlement
• Discount schemes with popular retailers – helping you save more
• Employee Car Ownership Schemes – available for you and your family
• Employee Assistance Programme – 24/7 wellbeing support with access to health professionals
• Private healthcare access – prioritising your health and prosperity
• Pension scheme and life assurance – confidence in your future
• Referral bonus – earn when you refer a friend to join the team

Why not take a moment to view all our benefits and see what our employees love about working at Hedin Automotive by visiting our Careers page

THE MAIN DUTIES OF THE ROLE INCLUDE.

• Welcoming customers and providing exceptional service throughout their repair journey
• Managing repair bookings, estimates, and insurance communications
• Ensure all completed SMART repair jobs are invoiced correctly
• Keep our workload control spreadsheets up to date to ensure efficient vehicle repairs
• Liaise effectively with technicians, workshop staff, parts suppliers, and insurers to ensure repairs are completed efficiently and customer expectations are met.
• Regularly update customers on the progress of their vehicle repair progress, advising them of any delays, additional work required, revised completion times, or insurance approvals, while ensuring all customer records and databases remain accurate and up to date.
• Oversee the return of vehicles to customers, explaining the work done and any charges

YOUR PROFILE.

• Strong communication and organisational skills
• Ability to multitask in a fast‑paced environment
• Previous experience in a similar role preferable within the automotive industry/accident repair centre/ Bodyshop environment.
• Valid manual UK driving licence and must be eligible to work in the UK.

SALARY AND WORKING HOURS.

• Basic salary of £29,714.26 per annum with a competitive OTE of £35,642 per annum.
• Monday to Friday, 8.00am – 6.00pm, with an hour unpaid for lunch.

ABOUT US.

Hedin Automotive is a well-established BMW & MINI franchise with state‑of‑the‑art centres across North London, East London, and Kent.

As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer‑facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.