Audit Technology Support Lead & Implementation

Forvis Mazars in the UK; Glasgow; On-site; GBP 60,000 - 75,000; Full time

Job summary

Forvis Mazars in the UK is seeking an Assistant Manager for Audit Technology Support & Implementation. You’ll bridge offshore delivery with onshore leadership, delivering expert support to audit teams and guiding offshore analysts.

The role focuses on complex queries, quality control, and developing scalable support processes to improve accuracy and efficiency across ATT tools and practice groups.

Qualifications

• Experience within audit, audit support, data analytics or technology-enabled audit environments.
• Strong understanding of audit processes and ability to apply judgement in practical scenarios.
• Experience supporting or working with audit technology, data tools or analytics solutions.
• Strong problem-solving capability and ability to work through complex queries and datasets.
• Ability to coach and support more junior team members.
• Strong communication skills with ability to explain complex concepts clearly to non-technical users.
• High attention to detail and commitment to quality and consistency.
• Ability to manage multiple priorities and work in a fast-paced support environment.
• Collaborative mindset with ability to work across teams and stakeholders.

Responsibilities

• Provide hands-on support to audit teams for more complex queries, including those requiring audit judgement, interpretation of outputs or deeper technical understanding.
• Act as the first escalation point for offshore data analysts, supporting resolution of queries that cannot be addressed through standard processes.
• Review outputs produced by offshore team members, ensuring accuracy, consistency and quality of responses provided to audit teams.
• Coach, train and support offshore team members, providing guidance on handling queries, use of tools, and expected service standards.
• Monitor incoming tickets and support demand, working with the Manager to ensure effective allocation and prioritisation of work.
• Take ownership of complex or sensitive support issues, ensuring they are investigated thoroughly and resolved in a timely manner.
• Engage directly with audit teams on more complex support cases, providing clear, practical explanations and guidance.
• Identify recurring issues, trends and knowledge gaps, and elevate these appropriately to support continuous improvement.
• Support the development and maintenance of guidance materials, including FAQs, user guides and standard responses.
• Ensure offshore team members adhere to agreed processes, service levels and quality standards.
• Collaborate with Manager and Director to provide feedback on performance, risks and areas for improvement within the support model.
• Support onboarding of new tools into the support model, including developing understanding and supporting offshore training.
• Maintain strong awareness of ATT functionality, use cases and audit applications to provide effective support.
• Support ATT implementation activity, including early-stage, hypercare support and user onboarding.
• Contribute to training sessions, drop-in clinics and knowledge sharing activities to improve adoption.
• Provide feedback into tool development and enhancement based on user issues and support insights.
• Support continuous improvement initiatives across the support function.
• Assist with documentation of processes, workflows and support standards.

Skills

Audit tech

Data analytics

Problem solving

Coaching

Communication

Multitasking

Collaboration

Tools

Power BI

SQL

Python

R

Alteryx

Job description

Forvis Mazars in the UK is seeking an Assistant Manager for Audit Technology Support & Implementation. You’ll bridge offshore delivery with onshore leadership, delivering expert support to audit teams and guiding offshore analysts.

The role focuses on complex queries, quality control, and developing scalable support processes to improve accuracy and efficiency across ATT tools and practice groups.