Audit Technology Support Lead

Forvis Mazars in the UK; Milton Keynes; On-site; GBP 45,000 - 65,000; Full time

Job summary

Forvis Mazars in the UK is seeking an Assistant Manager for Audit Technology Support & Implementation to bridge offshore delivery and onshore management. You’ll provide hands-on technical support, coaching, quality control, and escalation handling for complex audit queries, with a focus on ATT tools and data analytics.

You’ll lead onboarding of new tools, maintain guidance materials, and collaborate with audit teams to improve service levels and outcomes.

Qualifications

• Experience within audit, audit support, data analytics or technology-enabled audit environments.
• Strong understanding of audit processes and ability to apply judgement in practical scenarios.
• Experience supporting or working with audit technology, data tools or analytics solutions.
• Strong problem-solving capability and ability to work through complex queries and datasets.
• Ability to coach and support more junior team members.
• Strong communication skills with ability to explain complex concepts clearly to non-technical users.
• High attention to detail and commitment to quality and consistency.
• Ability to manage multiple priorities and work in a fast-paced support environment.
• Collaborative mindset with ability to work across teams and stakeholders.

Responsibilities

• Provide hands-on support to audit teams for more complex queries, including those requiring audit judgement, interpretation of outputs or deeper technical understanding.
• Act as the first escalation point for offshore data analysts, supporting resolution of queries that cannot be addressed through standard processes.
• Review outputs produced by offshore team members, ensuring accuracy, consistency and quality of responses provided to audit teams.
• Coach, train and support offshore team members, providing guidance on handling queries, use of tools, and expected service standards.
• Monitor incoming tickets and support demand, working with the Manager to ensure effective allocation and prioritisation of work.
• Take ownership of complex or sensitive support issues, ensuring they are investigated thoroughly and resolved in a timely manner.
• Engage directly with audit teams on more complex support cases, providing clear, practical explanations and guidance.
• Identify recurring issues, trends and knowledge gaps, and elevate these appropriately to support continuous improvement.
• Support the development and maintenance of guidance materials, including FAQs, user guides and standard responses.
• Ensure offshore team members adhere to agreed processes, service levels and quality standards.
• Collaborate with Manager and Director to provide feedback on performance, risks and areas for improvement within the support model.
• Support onboarding of new tools into the support model, including developing understanding and supporting offshore training.
• Maintain strong awareness of ATT functionality, use cases and audit applications to provide effective support.
• Support ATT implementation activity, including early-stage, hypercare support and user onboarding.
• Contribute to training sessions, drop-in clinics and knowledge sharing activities to improve adoption.
• Provide feedback into tool development and enhancement based on user issues and support insights.
• Support continuous improvement initiatives across the support function.
• Assist with documentation of processes, workflows and support standards.

Skills

Audit processes

Audit judgement

Audit technology

Problem-solving

Coaching juniors

Communication

Attention to detail

Prioritisation

Cross-team collaboration

Tools

R

Python

SQL

Alteryx

Power BI

Job description

Forvis Mazars in the UK is seeking an Assistant Manager for Audit Technology Support & Implementation to bridge offshore delivery and onshore management. You’ll provide hands-on technical support, coaching, quality control, and escalation handling for complex audit queries, with a focus on ATT tools and data analytics.

You’ll lead onboarding of new tools, maintain guidance materials, and collaborate with audit teams to improve service levels and outcomes.