Audit Program Scheduler | Client Liaison (Hybrid)

SHV Holdings NV; Harrogate; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Generous annual leave

37.5 hours per week

Enhanced family leave

Salary reviews

Company bonus scheme

Enhanced pension contributions

Life Assurance 4x annual salary

EAP 24/7

24/7 GP service

Cycle to Work Scheme

Eye Care Vouchers

Welcome Pack

Job summary

Kiwa Agri-Food is seeking a Client Scheduler to join the Food team in Harrogate. You will coordinate annual audit programmes, manage auditor schedules, and ensure a high-quality client experience in a hybrid UK role.

As the main contact for assigned clients, you’ll plan, monitor, and optimise scheduling while supporting resource planning across UK and international teams. This role emphasises proactive problem-solving and strong stakeholder engagement.

Qualifications

• Experience in scheduling/coordination/administration or logistics is desirable.
• Strong administrative, planning and organisational skills.
• Excellent communication and interpersonal abilities.
• Proven customer service experience and focus on client experience.
• Ability to work independently and as part of a team.
• Ability to manage competing priorities and meet deadlines.
• Proficient with Microsoft Office and general IT skills.

Responsibilities

• Coordinate and manage audit schedules to support the Retail Supplier Audit Programme.
• Plan and monitor audit allocations to ensure visits meet timescales.
• Schedule audits and manage assessor diaries to maximise resource use and avoid expired windows.
• Support resource planning across UK and international auditor teams.
• Build relationships with clients and respond promptly to enquiries and scheduling requests.
• Use smart scheduling practices to improve efficiency and reduce travel.
• Maintain accurate records and keep scheduling information up to date in internal systems.
• Identify scheduling or resource challenges and propose solutions.
• Prepare routine reports and support KPIs including auditor utilisation and client turnaround times.

Skills

Scheduling experience

Administration

Communication

Customer service

Independent work

Prioritisation

Microsoft Office

IT skills

Proactive

TIC industry experience

Job description

Kiwa Agri-Food is seeking a Client Scheduler to join the Food team in Harrogate. You will coordinate annual audit programmes, manage auditor schedules, and ensure a high-quality client experience in a hybrid UK role.

As the main contact for assigned clients, you’ll plan, monitor, and optimise scheduling while supporting resource planning across UK and international teams. This role emphasises proactive problem-solving and strong stakeholder engagement.