Client Scheduler

SHV Holdings NV; Harrogate; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Generous annual leave

37.5 hours per week

Enhanced family leave

Salary reviews

Company bonus scheme

Enhanced pension contributions

Life Assurance 4x annual salary

EAP 24/7

24/7 GP service

Cycle to Work Scheme

Eye Care Vouchers

Welcome Pack

Job summary

Kiwa Agri-Food is seeking a Client Scheduler to join the Food team in Harrogate. You will coordinate annual audit programmes, manage auditor schedules, and ensure a high-quality client experience in a hybrid UK role.

As the main contact for assigned clients, you’ll plan, monitor, and optimise scheduling while supporting resource planning across UK and international teams. This role emphasises proactive problem-solving and strong stakeholder engagement.

Qualifications

• Experience in scheduling/coordination/administration or logistics is desirable.
• Strong administrative, planning and organisational skills.
• Excellent communication and interpersonal abilities.
• Proven customer service experience and focus on client experience.
• Ability to work independently and as part of a team.
• Ability to manage competing priorities and meet deadlines.
• Proficient with Microsoft Office and general IT skills.

Responsibilities

• Coordinate and manage audit schedules to support the Retail Supplier Audit Programme.
• Plan and monitor audit allocations to ensure visits meet timescales.
• Schedule audits and manage assessor diaries to maximise resource use and avoid expired windows.
• Support resource planning across UK and international auditor teams.
• Build relationships with clients and respond promptly to enquiries and scheduling requests.
• Use smart scheduling practices to improve efficiency and reduce travel.
• Maintain accurate records and keep scheduling information up to date in internal systems.
• Identify scheduling or resource challenges and propose solutions.
• Prepare routine reports and support KPIs including auditor utilisation and client turnaround times.

Skills

Scheduling experience

Administration

Communication

Customer service

Independent work

Prioritisation

Microsoft Office

IT skills

Proactive

TIC industry experience

Job description

Kiwa Agri-Food are seeking a Client Scheduler to join our Food team. As the main point of contact for assigned clients, you will coordinate annual audit programmes and manage auditor schedules across the UK, ensuring audits are delivered efficiently while providing an excellent client experience.
This is a hybrid role, based in Harrogate.
Overview:

• Coordinate and manage audit schedules to support the successful delivery of the Retail Supplier Audit Programme.
• Plan and monitor audit allocations to ensure visits are completed within agreed timescales.
• Schedule audits and manage assessor diaries to maximise resource utilisation and minimise the risk of expired audit windows.
• Support resource planning across UK and international auditor teams to meet programme requirements.
• Build strong relationships with clients and respond promptly to enquiries and scheduling requests.
• Use smart scheduling practices to improve efficiency and reduce unnecessary travel.
• Maintain accurate records and ensure scheduling information is kept up to date within internal systems.
• Identify potential scheduling or resource challenges and proactively recommend solutions.
• Prepare routine reports and support delivery against key performance measures, including auditor utilisation, client turnaround times and supplier feedback.

Responsabilities:

• Previous experience in a scheduling, coordination, administration or logistics role is desirable.
• Excellent administrative, planning and organisational skills.
• Strong communication and interpersonal skills, with the confidence to engage with stakeholders at all levels.
• Proven customer service experience and a commitment to delivering an excellent client experience.
• Ability to work independently and collaboratively as part of a team.
• Ability to manage competing priorities and meet deadlines in a busy environment.
• Proficient in Microsoft Office applications, with strong general IT skills.
• Flexible, proactive and results-focused, with a practical approach to problem-solving.
• Experience within the Testing, Inspection and Certification (TIC) industry is desirable.

Qualifications:

• Generous Annual Leave – Starting at 25 days plus Bank Holidays, with the option to buy additional leave and increased entitlement with length of service
• 37.5 hours per week – Monday to Friday, hybrid working pattern (3 days per week in the office, 2 days at home)
• Enhanced Family Leave – Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 2 weeks full pay for paternity leave
• Salary Reviews
• Company Bonus Scheme
• Enhanced Pension Contributions
• Life Assurance – 4x your annual salary
• Employee Assistance Programme (EAP) – Confidential support, advice, and counselling available 24/7, 365 days a year
• 24/7 GP Service – Access to medical advice anytime
• Cycle to Work Scheme
• Eye Care Vouchers – Supporting your health and well-being
• Welcome Pack – Filled with company-branded goodies to kickstart your journey with us

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.