Audit Scheduler & Client Experience Lead

Kiwa Group; Harrogate; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Generous Annual Leave

Salary Reviews

Company Bonus Scheme

Enhanced Pension Contributions

Life Assurance 4x salary

Employee Assistance Programme (EAP)

24/7 GP Service

Cycle to Work Scheme

Eye Care Vouchers

Welcome Pack

Job summary

Kiwa Group in Harrogate is seeking a Client Scheduler to join our Food team. You will coordinate annual audit programmes and manage auditor schedules across the UK, ensuring audits are delivered efficiently while delivering an excellent client experience.

This hybrid role based in Harrogate requires strong scheduling, administration and stakeholder communication skills. Join a values-driven team with clear career development and a supportive work environment.

Qualifications

• Previous experience in a scheduling, coordination, administration or logistics role is desirable.
• Excellent administrative, planning and organisational skills.
• Strong communication and interpersonal skills, with the confidence to engage with stakeholders at all levels.
• Proven customer service experience and a commitment to delivering an excellent client experience.
• Ability to work independently and collaboratively as part of a team.
• Ability to manage competing priorities and meet deadlines in a busy environment.
• Proficient in Microsoft Office applications, with strong general IT skills.
• Flexible, proactive and results-focused, with a practical approach to problem-solving.
• Experience within the Testing, Inspection and Certification (TIC) industry is desirable.

Responsibilities

• Coordinate and manage audit schedules to support the successful delivery of the Retail Supplier Audit Programme.
• Plan and monitor audit allocations to ensure visits are completed within agreed timescales.
• Schedule audits and manage assessor diaries to maximise resource utilisation and minimise the risk of expired audit windows.
• Support resource planning across UK and international auditor teams to meet programme requirements.
• Build strong relationships with clients and respond promptly to enquiries and scheduling requests.
• Use smart scheduling practices to improve efficiency and reduce unnecessary travel.
• Maintain accurate records and ensure scheduling information is kept up to date within internal systems.
• Identify potential scheduling or resource challenges and proactively recommend solutions.
• Prepare routine reports and support delivery against key performance measures, including auditor utilisation, client turnaround times and supplier feedback.

Skills

Scheduling

Coordination

Administration

Communication

Customer service

IT skills

Tools

Microsoft Office

Job description

Kiwa Group in Harrogate is seeking a Client Scheduler to join our Food team. You will coordinate annual audit programmes and manage auditor schedules across the UK, ensuring audits are delivered efficiently while delivering an excellent client experience.

This hybrid role based in Harrogate requires strong scheduling, administration and stakeholder communication skills. Join a values-driven team with clear career development and a supportive work environment.