Audiology Administration Lead – Reception

UHCW; Coventry; On-site; GBP 28,000 - 31,000; Part time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking an Audiology Reception Team Leader to supervise the Administration team and support the Audiology Administration Manager. The role involves managing enquiries, coordinating meeting schedules, and ensuring accurate records and timely communications with patients and colleagues.

The successful candidate will have strong Microsoft Office skills, excellent communication, and the ability to adapt to changing priorities in

Qualifications

• Key skills Level 2 in literacy and Numeracy; RSA Typing Level 1 or 2 or equivalent qualification.
• GCSE/O’Level Maths & English, or equivalent.
• NVQ 2 or 3 in Administration or working towards, or equivalent.

Responsibilities

• Support the Senior Admin Manager to ensure RTT/DM01 deadlines are met.
• Ensure all work is carried out in accordance with departmental and Trust guidelines and/or national policies and procedures.
• Senior point of contact to ensure all enquiries are effectively managed.
• Monitor, manage and maintain effective processes within their area of responsibility resolving issues as appropriate.
• Be responsible for dealing with all contact whether in person, on the telephone or in writing, with our clients in a professional manner ensuring relevant standards are met.
• Undertake reception duties when required, including booking clients in, answering telephone queries, issuing hearing aid consumables and updating client’s records.

Skills

Communication skills

Team player

Education

Level 2 literacy and Numeracy

GCSE Maths & English

NVQ 2/3 in Administration

Tools

Microsoft Office

Job description

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking an Audiology Reception Team Leader to supervise the Administration team and support the Audiology Administration Manager. The role involves managing enquiries, coordinating meeting schedules, and ensuring accurate records and timely communications with patients and colleagues.

The successful candidate will have strong Microsoft Office skills, excellent communication, and the ability to adapt to changing priorities in