Audiology Administration Team Lead - Growth & Impact

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 24,000 - 30,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking an Audiology Reception Team Leader to supervise the administration team and support the Audiology Administration Manager. The role involves handling patient queries across face-to-face, email, and telephone channels, and ensuring timely communication and documentation.

The post requires strong organisational skills, proficiency in Microsoft Office, and the ability to adapt to changing priorities while maintaining professional

Qualifications

• Excellent communication skills and ability to work as part of a team.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Supervise the Administration team and support the Administration Manager.
• Respond to enquiries face to face, via email and telephone.
• Ensure RTT/DM01 deadlines are met.
• Book clients in, issue hearing aid consumables, and update client records.
• Liaise effectively with colleagues at all levels and communicate clearly.

Skills

Communication skills

Team leadership

Microsoft Office

Tools

Microsoft Office

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking an Audiology Reception Team Leader to supervise the administration team and support the Audiology Administration Manager. The role involves handling patient queries across face-to-face, email, and telephone channels, and ensuring timely communication and documentation.

The post requires strong organisational skills, proficiency in Microsoft Office, and the ability to adapt to changing priorities while maintaining professional