Audiology Reception Team Leader | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 24,000 - 32,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking an Audiology Reception Team Leader to join our audiology service for adults and children. The role involves supervising the Administration team and supporting the Audiology Administration Manager, handling queries in person, by email and by phone, and ensuring timely communications with all stakeholders.

The post requires strong organization and a flexible approach to changing priorities.

Qualifications

• Excellent communication skills
• Attention to detail
• Proficient in Microsoft applications
• Ability to adapt to changing priorities
• Team supervision experience

Responsibilities

• Provide supervision of the Audiology Administration Team and support the Audiology Administration Manager
• Respond to queries face to face, via email and telephone with professionalism
• Ensure RTT/DM01 deadlines are met and manage administrative processes
• Manage diary, meetings, and documentation; maintain records and action logs
• Liaise with staff and third parties; act as single point of contact for management team
• Provide reception duties when required, including booking clients and issuing hearing aid consumables

Job description

Audiology Reception Team Leader | University Hospitals Coventry and Warwickshire NHS Trust

We are looking for an Audiology Reception Team Leader to join our friendly audiology team. This is an exciting opportunity to join a service that provides audiology care for adults and children.

We are looking for an enthusiastic team player with excellent communication skills, attention to detail, who is proficient in all Microsoft applications. This position would suit someone looking for a full and varied position and has the ability to adapt to changing priorities.

As a Audiology Reception Team Leader, the post holder will provide comprehensive and confidential supervision of the Administration team and support the Audiology Administration Manager.

The post will involve supporting the administration team and responding to queries face to face and via email and telephone, effective time management, managing schedules ensuring appropriate and timely communications with all relevant personnel; arranging meetings/events; dealing with patient queries face to face and over the telephone; effective management of electronic correspondence and documentation management systems. Ensuring RTT/DM01 deadlines are met.

Planned interview date of Friday 4th December 2026.

Closing date: Please note that this vacancy will close once sufficient applications have been received.

1. Support the Senior Admin Manager to ensure RTT/DM01 deadlines are met. Appointment pathway is carried out. Support the administration team.

2. Ensure all work is carried out in accordance with departmental and Trust guidelines and/or national policies and procedures. Identify issues and act accordingly.

3. Senior point of contact to ensure all enquiries are effectively managed.

4. Monitor, manage and maintain effective processes within their area of responsibility resolving issues as appropriate.

5. Be responsible for dealing with all contact whether in person, on the telephone or in writing, with our clients in a professional manner ensuring relevant standards are met.

6. Undertake reception duties when required, including booking clients in, answering telephone queries, issuing hearing aid consumables and up-dating client’s records.

7. Liaise and effectively communicate at all levels using written, oral and electronic. Use tact and persuasion to deal with sensitive issues as required. In particular to be aware of the need for communication strategies relevant to our client population many of whom have hearing loss.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation please click the link for further details about this prestigious award.Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

To provide a specialised, comprehensive and confidential administration service in accordance with Departmental, Trust and National standards, policies and procedures and act as a source of advice and guidance regarding the specialism.

Responsible for the day-to-day supervision of the Audiology Administration Team in line with Departmental and Trust guidelines, policies and procedures.

Deputise for the Audiology Administration Service Manager.

To be well organized and provide comprehensive administrative and secretarial support to the Audiology Department, this includes diary management, co-ordination of meetings, ensuring minutes and action logs are recorded and disseminated to membership as appropriate. To act as a single point of contact for the management team and to liaise with third parties when required. To arrange stock, office supplies, data collection, data submission as well as database management as appropriate. To assist with annual leave requests, approval

This advert closes on Sunday 22 Nov 2026