Audiology Reception Team Leader

University Hospitals Coventry and Warwickshire; Coventry; In loco; GBP 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

University Hospitals Coventry and Warwickshire NHS Trust is seeking an Audiology Reception Team Leader to supervise the administration team and support the Audiology Administration Manager. The role involves handling patient queries across face-to-face, email, and telephone channels, and ensuring timely communication and documentation.

The post requires strong organisational skills, proficiency in Microsoft Office, and the ability to adapt to changing priorities while maintaining professional

Competenze

• Excellent communication skills and ability to work as part of a team.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).

Mansioni

• Supervise the Administration team and support the Administration Manager.
• Respond to enquiries face to face, via email and telephone.
• Ensure RTT/DM01 deadlines are met.
• Book clients in, issue hearing aid consumables, and update client records.
• Liaise effectively with colleagues at all levels and communicate clearly.

Conoscenze

Communication skills

Team leadership

Microsoft Office

Strumenti

Microsoft Office

Descrizione del lavoro

We are looking for an Audiology Reception Team Leader to join our friendly audiology team. This is an exciting opportunity to join a service that provides audiology care for adults and children., As a Audiology Reception Team Leader, the post holder will provide comprehensive and confidential supervision of the Administration team and support the Audiology Administration Manager.

The post will involve supporting the administration team and responding to queries face to face and via email and telephone, effective time management, managing schedules ensuring appropriate and timely communications with all relevant personnel; arranging meetings/events; dealing with patient queries face to face and over the telephone; effective management of electronic correspondence and documentation management systems. Ensuring RTT/DM01 deadlines are met.

• Support the Senior Admin Manager to ensure RTT/DM01 deadlines are met. Appointment pathway is carried out. Support the administration team.
• Ensure all work is carried out in accordance with departmental and Trust guidelines and/or national policies and procedures. Identify issues and act accordingly.
• Senior point of contact to ensure all enquiries are effectively managed.
• Monitor, manage and maintain effective processes within their area of responsibility resolving issues as appropriate.
• Be responsible for dealing with all contact whether in person, on the telephone or in writing, with our clients in a professional manner ensuring relevant standards are met.
• Undertake reception duties when required, including booking clients in, answering telephone queries, issuing hearing aid consumables and up-dating client's records.
• Liaise and effectively communicate at all levels using written, oral and electronic. Use tact and persuasion to deal with sensitive issues as required. In particular to be aware of the need for communication strategies relevant to our client population many of whom have hearing loss.

We are looking for an enthusiastic team player with excellent communication skills, attention to detail, who is proficient in all Microsoft applications. This position would suit someone looking for a full and varied position and has the ability to adapt to changing priorities.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.