Audiology Admin & Reception Lead - Flexible Hours

Northern Care Alliance NHS Foundation Trust; Rochdale; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual leave

Flexible working

Protected wellbeing hours

Job summary

Northern Care Alliance NHS Foundation Trust is seeking an administrator to provide comprehensive support to the Audiology Service across the trust footprint. You will handle secretarial tasks, patient record management, and reception duties within a busy NHS environment.

The role includes coordinating appointments, responding to patient queries by phone and email, typing reports, and maintaining accurate records in the Audiology PMS.

Qualifications

• Experience in admin support or reception in a clinical setting.
• Ability to type accurately and prepare clinical correspondence.
• Good organisational skills with ability to prioritise competing demands.

Responsibilities

• Answer telephone calls and book appointments for audiology patients.
• Provide secretarial and admin support and manage clinical correspondence.
• Maintain patient records on the Audiology Patient Management System.
• Take triaged referrals from choose and book and enter them into the system.
• Provide reception cover and support colleagues as needed.

Skills

Phone manner

Communication

Prioritisation

Data entry

Education

GCSEs or equivalent

Tools

Microsoft Office

Audiology PMS

Job description

Northern Care Alliance NHS Foundation Trust is seeking an administrator to provide comprehensive support to the Audiology Service across the trust footprint. You will handle secretarial tasks, patient record management, and reception duties within a busy NHS environment.

The role includes coordinating appointments, responding to patient queries by phone and email, typing reports, and maintaining accurate records in the Audiology PMS.