Scheduling & Admin Coordinator - Audiology

Wye Valley; Hereford; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Flexible working

Home or remote working

Part-time / Job share

Job summary

Wye Valley NHS Trust is seeking a part-time, band 3 administrative professional for the Audiology Department. The role supports the team with patient data, appointment administration and responsive customer service.

The position is based across Hereford sites with home or remote working options, and offers flexible working alongside job share arrangements as part of a dedicated admin team.

Qualifications

• Strong IT literacy and experience with MS Office.
• Ability to organise, prioritise and manage workload without supervision.
• Knowledge of health record systems, particularly Maxims.

Responsibilities

• Provide administration support to the Audiology Department and maintain patient information in Trust systems.
• Manage the audiology waiting list and coordinate clinics and scheduling.
• Answer inquiries by phone and email, and liaise with staff, GPs and patients.
• Organise meetings, agenda and records; arrange hospital transport as needed.
• Attend and minute departmental meetings; monitor shared inboxes.

Skills

IT literacy

Organisation & prioritisation

Customer service

Education

Level 3 in Customer Services/Business Administration

GCSE English and Mathematics

Tools

Microsoft Office

Maxims health record system

Job description

Band 3

Main area Audiology Grade Band 3 Contract Permanent Hours

• Part time
• Job share
• Flexible working
• Home or remote working

30 hours per week Job ref 229-CS-8333228

Site Audiology Department, The County Hospital Town Hereford Salary £25,760 - £27,476 PA Pro rata Salary period Yearly Closing 16/10/2026 23:59

Job overview

An exciting opportunity has arisen within our Audiology Team.

The purpose of this role is to provide effective and efficient administration support within the Audiology Department, ensuring that administration processes meet the needs of all service users. The post holder will be expected to use their own initiative and work independently often without supervision.

The ability to work under pressure both individually and as part of a team is important to ensure that deadlines are met. Good organisational and interpersonal skills are essential in order to be able to achieve this. Excellent customer service skills are essential for this role.

The successful candidate will be based between both The County Hospital and Child Development Centre, Ross Road in rotation with other members of the admin team.

Main duties of the job

• Provide administrative duties to the Audiology Department, which involves inputting and maintaining accurate patient information on Trust systems.
• To ensure quality and customer care standards are met, contributing to positive patient experiences.
• Management of the audiology waiting list, a mending, cancelling and rebooking lists and clinics that are affected by any leave, liaising with relevant staff.
• Answering the telephone and dealing with enquiries from patients, patients families, GPs, other departments and manufacturers in a calm and polite manner and in accordance with Trust policy.
• To organise meetings, agendas and keep adequate record of such, this may also involve
• To arrange hospital transport in accordance with Trust guidelines.
• Monitor shared email inboxes.
• Attend and minute departmental meetings

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT , George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust .

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Detailed job description and main responsibilities

For more information about the role and responsibilities please see the attached job description and person specification.

Person specification

Skills, Knowledge & Abilities

• Strong IT skills and knowledge, particularly Microsoft Office
• Ability to organise, prioritise and manage workload without supervision
• Knowledge and experience with health record systems, particularly Maxims.
• Knowledge and experience with health record systems

Education & Qualifications

• Level 3 in Customer Services, Business Administration or equivalent experience
• Good general education including GCSE in English and Mathematics or equivalent

Experience

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Natalie MacDonald Job title Deputy General Manager Email address [e-mail] Telephone number 01432 355444

Skye Brookes, Operational Support Officer ([e-mail])