Audio Visual Field Service Engineer

Prospero Integrated; Greater London; On-site; GBP 32,000 - 50,000; Full time

Job summary

Prospero Integrated in London is seeking an experienced AV Field Service Engineer to deliver on-site support, maintenance and fault diagnosis for professional AV systems across corporate environments.

The role focuses on independent field work, customer-facing service, and timely resolutions. You will diagnose, repair and configure AV hardware and conferencing solutions while maintaining equipment and documentation.

Qualifications

• Experience as AV Field Service/Installation Engineer.
• Strong technical knowledge of professional audio visual systems.
• Experience diagnosing AV hardware and software issues.
• Good understanding of audio, video, signal flow and AV connectivity.
• Experience with video conferencing (Teams Rooms, Zoom Rooms).
• Knowledge of AV networking and structured cabling.
• Ability to work independently and manage field workload.
• Excellent customer-facing and communication skills.
• Full UK driving licence.

Responsibilities

• Carry out scheduled maintenance and servicing of installed AV systems.
• Attend sites to diagnose and resolve AV faults.
• Troubleshoot and repair AV equipment including displays, projectors, LED screens, speakers, amplifiers.
• Provide technical support for meeting room and video conferencing solutions.
• Configure, test and commission AV equipment and systems.
• Diagnose signal flow and networking issues and carry out upgrades.
• Respond to reactive service calls and meet SLAs.
• Complete service reports and documentation.
• Collaborate with customers, PMs and support teams for effective solutions.
• Identify system improvements and recommend upgrades.

Skills

AV hardware

Diagnostics

Video conferencing

Teams Rooms

Networking

Customer service

Independent work

Driving licence

Job description

We are looking for an experienced and customer-focused Audio Visual Field Service Engineer to join our growing team in London.

The successful candidate will be responsible for providing on-site technical support, maintenance, servicing and fault diagnosis across a range of professional audio visual systems and installations.

Working across corporate, commercial and client environments, you will be responsible for ensuring AV systems operate reliably and efficiently, delivering excellent customer service and resolving technical issues in a timely and professional manner.

This is an excellent opportunity for an experienced AV Engineer who enjoys working independently, troubleshooting complex technical issues and building strong relationships with customers.

Key Responsibilities

• Carry out scheduled preventative maintenance and servicing of installed AV systems.
• Attend customer sites to diagnose and resolve audio visual technical faults.
• Troubleshoot and repair AV equipment, including displays, projectors, LED screens, speakers, amplifiers and video conferencing systems.
• Provide technical support for meeting room and video conferencing solutions.
• Configure, test and commission AV equipment and systems.
• Diagnose signal flow, connectivity, networking and control system issues.
• Carry out equipment replacements, upgrades and system modifications.
• Respond to reactive service calls and ensure faults are resolved within agreed service level agreements (SLAs).
• Complete service reports, maintenance records and technical documentation.
• Liaise with customers, project managers and technical support teams to provide effective solutions.
• Identify potential system improvements and recommend upgrades where appropriate.
• Maintain company equipment, tools and vehicle to a professional standard.

Skills and Experience Required

• Previous experience working as an AV Field Service Engineer, AV Service Engineer or AV Installation Engineer.
• Strong technical knowledge of professional audio visual systems.
• Experience diagnosing and resolving AV hardware and software issues.
• Good understanding of audio, video, signal flow and AV connectivity.
• Experience with video conferencing systems, including Microsoft Teams Rooms and Zoom Rooms.
• Knowledge of AV networking, IP configuration and structured cabling.
• Ability to work independently and manage a varied field service workload.
• Excellent customer-facing and communication skills.
• Strong organisational and problem-solving abilities.
• Full UK driving licence.

Desirable Experience

• Crestron
• Extron
• Q-SYS
• AMX
• Biamp
• Shure
• Logitech
• Poly
• Cisco
• Microsoft Teams Rooms
• Zoom Rooms