Audio Visual Field Service Engineer

Prospero Integrated; City Of London; On-site; GBP 42,000 - 60,000; Full time

Job summary

Prospero Integrated in London is seeking an experienced Audio Visual Field Service Engineer to join our growing team. The role covers on-site support, maintenance and fault diagnosis across professional AV systems for corporate and client environments.

You will troubleshoot complex issues, configure and commission equipment, and ensure high customer satisfaction by delivering reliable AV services and timely resolutions.

Qualifications

• Experience in on-site AV service roles.
• Strong knowledge of professional AV systems and networking.
• Ability to diagnose and resolve AV hardware/software faults.

Responsibilities

• Carry out scheduled preventive maintenance and servicing of installed AV systems.
• Attend customer sites to diagnose and resolve audio visual technical faults.
• Troubleshoot and repair AV equipment, including displays, projectors, LED screens, speakers, amplifiers and video conferencing systems.
• Provide technical support for meeting room and video conferencing solutions.
• Configure, test and commission AV equipment and systems.
• Diagnose signal flow, connectivity, networking and control system issues.
• Carry out equipment replacements, upgrades and system modifications.
• Respond to reactive service calls and ensure faults are resolved within SLAs.
• Complete service reports, maintenance records and technical documentation.
• Liaise with customers, project managers and technical support teams to provide effective solutions.
• Identify potential system improvements and recommend upgrades where appropriate.
• Maintain company equipment, tools and vehicle to a professional standard.

Skills

AV systems

Troubleshooting

Video conferencing

IP networking

Structured cabling

Customer service

Independence

Driving licence

Microsoft Teams Rooms

Job description

We are looking for an experienced and customer-focused Audio Visual Field Service Engineer to join our growing team in London.

The successful candidate will be responsible for providing on-site technical support, maintenance, servicing and fault diagnosis across a range of professional audio visual systems and installations.

Working across corporate, commercial and client environments, you will be responsible for ensuring AV systems operate reliably and efficiently, delivering excellent customer service and resolving technical issues in a timely and professional manner.

This is an excellent opportunity for an experienced AV Engineer who enjoys working independently, troubleshooting complex technical issues and building strong relationships with customers.

Key Responsibilities

• Carry out scheduled preventative maintenance and servicing of installed AV systems.
• Attend customer sites to diagnose and resolve audio visual technical faults.
• Troubleshoot and repair AV equipment, including displays, projectors, LED screens, speakers, amplifiers and video conferencing systems.
• Provide technical support for meeting room and video conferencing solutions.
• Configure, test and commission AV equipment and systems.
• Diagnose signal flow, connectivity, networking and control system issues.
• Carry out equipment replacements, upgrades and system modifications.
• Respond to reactive service calls and ensure faults are resolved within agreed service level agreements (SLAs).
• Complete service reports, maintenance records and technical documentation.
• Liaise with customers, project managers and technical support teams to provide effective solutions.
• Identify potential system improvements and recommend upgrades where appropriate.
• Maintain company equipment, tools and vehicle to a professional standard.

Skills and Experience Required

• Previous experience working as an AV Field Service Engineer, AV Service Engineer or AV Installation Engineer.
• Strong technical knowledge of professional audio visual systems.
• Experience diagnosing and resolving AV hardware and software issues.
• Good understanding of audio, video, signal flow and AV connectivity.
• Experience with video conferencing systems, including Microsoft Teams Rooms and Zoom Rooms.
• Knowledge of AV networking, IP configuration and structured cabling.
• Ability to work independently and manage a varied field service workload.
• Excellent customer-facing and communication skills.
• Strong organisational and problem-solving abilities.
• Full UK driving licence.

Desirable Experience

• Crestron
• Extron
• Q-SYS
• AMX
• Biamp
• Shure
• Logitech
• Poly
• Cisco
• Microsoft Teams Rooms
• Zoom Rooms