Attractions Guide

Manchester City FC; Manchester; On-site; GBP 12,000 - 18,000; Part time

Job summary

Manchester City FC in Manchester, GB, is seeking part-time venue guides to bring the club's story to life for visitors from around the world. You will deliver engaging tours of the Stadium, City Football Academy and Museum, using your knowledge, warmth and storytelling to create welcoming, informative experiences.

You will also support front-of-house duties, guest meet and greet, museum interactives and visitor flow, adapting to diverse audiences including families and fans.

Qualifications

• Experience presenting to groups in front of audiences.
• Experience in a customer-facing or visitor-focused environment.
• Ability to manage large groups in busy public settings.
• Storytelling ability to engage varied audiences, including children.
• Collaborative, flexible approach with calm under pressure.
• Strong knowledge of Manchester City, football and Manchester; confident with visitor tech.

Responsibilities

• Deliver engaging tours across Stadium, City Football Academy and Museum.
• Support front-of-house duties, guest meet and greet, and museum interactives.
• Manage visitor flow and use tour/museum technology.
• Support other tour products and notice small details that enhance visits.
• Represent the Club with warmth and pride.

Skills

Public speaking

Customer-facing

Group management

Storytelling

Team player

Club knowledge

Tools

Visitor-facing tech

Job description

Location

Manchester, GB

Full Time / Part Time

Part Time

Contract Type

Permanent

Based in Manchester, these part-time and casual opportunities will see you help deliver engaging Stadium, City Football Academy and Museum experiences for visitors from around the world. You will bring the story of Manchester City to life through confident presentation, warm front-of-house service and memorable storytelling, helping every guest leave with a first-class experience.

Who We Are

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

Our Medlock Attractions team welcomes visitors from across the world and creates memorable experiences that bring the Club's history, identity and sense of place to life. Working across tours and the museum, we focus on storytelling, hospitality and creating moments that feel personal, energetic and genuinely memorable.

The Role

This role is about bringing the Manchester City story to life for visitors from around the world. You will deliver engaging tours across the Stadium, City Football Academy and Museum, using your knowledge, personality and confidence to create an experience that feels welcoming, informative and memorable.

Alongside the tours themselves, you will support the wider visitor journey through front-of-house duties, guest meet and greet, museum interactives, visitor flow and the use of tour and museum technology. You will also support other tour products where appropriate and be the kind of guide who notices the small details that turn a good visit into a first-class one.

The role calls for someone who can work flexibly, communicate with ease and adapt to a wide range of audiences, from families and children to supporters visiting from across the world. You will be part of a team that represents the Club every day, so consistency, warmth and a genuine sense of pride in the Manchester City experience really matter.

Please be aware, we are currently recruiting for part time, and casual, vacancies. Our part time offerings are currently 2 days per week, with at least one of the days worked to include a weekend day.

What You’ll Bring

• Experience presenting to groups and speaking confidently in front of others.
• Experience working in a customer-facing or visitor-focused environment.
• Experience managing or supporting large groups in a busy public setting.
• Ability to tell stories in an engaging way and adapt your style for varied audiences, including children and family groups.
• A collaborative, flexible approach and the ability to stay calm and positive under pressure.
• Good knowledge of Manchester City, football and Manchester, with confidence using visitor-facing technology.