Attractions Guide

City Football Group; Manchester; Hybrid; GBP 12,000 - 17,000; Part time

Job summary

City Football Group is recruiting for part-time and casual visitor-facing roles based in Manchester. You will deliver engaging stadium, academy, and museum experiences, bringing the Manchester City story to life through confident presentation and warm front-of-house service.

You'll join a team that values storytelling, hospitality, and memorable guest moments, with part-time roles typically 2 days per week including a weekend day. DBS checked and equal opportunities are part of our process.

Qualifications

• Experience presenting to groups and speaking confidently in front of others.
• Experience working in a customer-facing or visitor-focused environment.
• Experience managing or supporting large groups in a busy public setting.
• Ability to tell stories in an engaging way and adapt style for varied audiences, including children and family groups.

Responsibilities

• Deliver engaging tours across the Stadium, City Football Academy and Museum.
• Support front-of-house duties, guest meet and greet, and museum interactives.
• Manage visitor flow and use tour/museum technology as needed.
• Support other tour products and represent the Club with warmth and pride.

Skills

Presentation to groups

Customer-facing service

Managing large groups

Storytelling for varied audiences

Calm under pressure

Knowledge of Manchester City/football

Job description

Location: Manchester, GB

Full Time / Part Time: Part Time

Contract Type: Permanent

Based in Manchester, these part-time and casual opportunities will see you help deliver engaging Stadium, City Football Academy and Museum experiences for visitors from around the world. You will bring the story of Manchester City to life through confident presentation, warm front-of-house service and memorable storytelling, helping every guest leave with a first-class experience.

Who We Are

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

Our Medlock Attractions team welcomes visitors from across the world and creates memorable experiences that bring the Club's history, identity and sense of place to life. Working across tours and the museum, we focus on storytelling, hospitality and creating moments that feel personal, energetic and genuinely memorable.

The Role

This role is about bringing the Manchester City story to life for visitors from around the world. You will deliver engaging tours across the Stadium, City Football Academy and Museum, using your knowledge, personality and confidence to create an experience that feels welcoming, informative and memorable.

Alongside the tours themselves, you will support the wider visitor journey through front-of-house duties, guest meet and greet, museum interactives, visitor flow and the use of tour and museum technology. You will also support other tour products where appropriate and be the kind of guide who notices the small details that turn a good visit into a first-class one.

The role calls for someone who can work flexibly, communicate with ease and adapt to a wide range of audiences, from families and children to supporters visiting from across the world. You will be part of a team that represents the Club every day, so consistency, warmth and a genuine sense of pride in the Manchester City experience really matter.

Please be aware, we are currently recruiting for part time, and casual, vacancies. Our part time offerings are currently 2 days per week, with at least one of the days worked to include a weekend day.

What You'll Bring

• Experience presenting to groups and speaking confidently in front of others.
• Experience working in a customer-facing or visitor-focused environment.
• Experience managing or supporting large groups in a busy public setting.
• Ability to tell stories in an engaging way and adapt your style for varied audiences, including children and family groups.
• A collaborative, flexible approach and the ability to stay calm and positive under pressure.
• Good knowledge of Manchester City, football and Manchester, with confidence using visitor-facing technology.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. If you require reasonable adjustments or any support throughout the process, please contact [e-mail] and we will be happy to help.

All CFG recruitment communications originate from @cityfootball.com email addresses. If you receive communications from Gmail, Outlook.com or other personal email services claiming to represent CFG, please verify with the hiring team. Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK-based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.