Attractions Guide

Manchester City Football Club; Manchester; On-site; GBP 12,000 - 21,000; Part time

Job summary

Manchester City Football Club is seeking friendly part-time tour guides to bring the club's story to life for visitors from around the world. You will lead engaging tours across the Stadium, City Football Academy and Museum, delivering welcoming and informative experiences.

Join a team that values storytelling, guest-focused service and attention to detail. You will work flexibly—2 days per week with at least one weekend day—in a role that celebrates the city and club history.

Qualifications

• Experience presenting to groups and speaking confidently in front of others.
• Experience in a customer-facing or visitor-focused environment.
• Experience managing or supporting large groups in a busy public setting.
• Ability to tell stories engagingly for varied audiences, including families.
• Collaborative, flexible approach and calm under pressure.

Responsibilities

• Deliver engaging tours across the Stadium, City Football Academy and Museum.
• Support wider visitor journey with front-of-house duties and meet-and-greet.
• Use tour/museum technology and interact with diverse audiences.
• Work flexibly on part-time basis, including weekend days.

Skills

Public speaking

Customer service

Group management

Storytelling

Teamwork

Job description

Based in Manchester, these part-time and casual opportunities will see you help deliver engaging Stadium, City Football Academy and Museum experiences for visitors from around the world. You will bring the story of Manchester City to life through confident presentation, warm front-of-house service and memorable storytelling, helping every guest leave with a first-class experience.

Who We Are

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

Our Medlock Attractions team welcomes visitors from across the world and creates memorable experiences that bring the Club’s history, identity and sense of place to life. Working across tours and the museum, we focus on storytelling, hospitality and creating moments that feel personal, energetic and genuinely memorable.

The Role

This role is about bringing the Manchester City story to life for visitors from around the world. You will deliver engaging tours across the Stadium, City Football Academy and Museum, using your knowledge, personality and confidence to create an experience that feels welcoming, informative and memorable.

Alongside the tours themselves, you will support the wider visitor journey through front-of-house duties, guest meet and greet, museum interactives, visitor flow and the use of tour and museum technology. You will also support other tour products where appropriate and be the kind of guide who notices the small details that turn a good visit into a first-class one.

The role calls for someone who can work flexibly, communicate with ease and adapt to a wide range of audiences, from families and children to supporters visiting from across the world. You will be part of a team that represents the Club every day, so consistency, warmth and a genuine sense of pride in the Manchester City experience really matter.

Please be aware, we are currently recruiting for part time, and casual, vacancies. Our part time offerings are currently 2 days per week, with at least one of the days worked to include a weekend day.

What You’ll Bring

• Experience presenting to groups and speaking confidently in front of others.
• Experience working in a customer-facing or visitor-focused environment.
• Experience managing or supporting large groups in a busy public setting.
• Ability to tell stories in an engaging way and adapt your style for varied audiences, including children and family groups.
• A collaborative, flexible approach and the ability to stay calm and positive under pressure.
• Good knowledge of Manchester City, football and Manchester, with confidence using visitor-facing technology.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. If you require reasonable adjustments or any support throughout the process, please contact [e-mail] and we will be happy to help.

All CFG recruitment communications originate from @cityfootball.com email addresses. If you receive communications from Gmail, Outlook.com or other personal email services claiming to represent CFG, please verify with the hiring team. Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK-based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.