Visitor Attractions Front of House Assistants

City Football Group; Manchester; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

City Football Group is seeking Visitor Attractions Front of House Assistants at the Etihad Stadium in Manchester. You will warmly welcome guests, check them in for the Stadium Tour, manage bookings, and support souvenir photography and merchandise sales using the VEGA sales system.

You will also assist with the Tours VR experience and perform day-to-day admin using Excel and Word, working closely with colleagues to ensure a smooth, engaging visitor journey from arrival to departure.

Qualifications

• Experience providing excellent face-to-face customer service in a customer-focused environment.
• Experience using till and booking systems accurately.
• Comfortable using Microsoft Excel and Word for day-to-day tasks.
• Ability to stay organised and pay close attention to detail across guest and sales activity.
• GCSE Maths and English at Grade C or above, or an equivalent qualification.
• Good knowledge of the Premier League and Manchester City.

Responsibilities

• Welcome visitors and check them in for the Manchester City Stadium Tour.
• Assist with souvenir photography and sales using the VEGA system.
• Sell photos, videos and merchandise face to face and contribute to daily sales targets.
• Support the Tours virtual reality experience and handle day-to-day admin in Excel/Word.
• Work collaboratively with colleagues to ensure a friendly, organised visitor experience.

Skills

Face-to-face customer service

Organisation

Attention to detail

Education

GCSE Maths and English

Tools

VEGA sales system

Booking systems

Till systems

Microsoft Excel

Microsoft Word

Job description

Visitor Attractions Front of House Assistants

Location: Manchester, GB

Full Time / Part Time: Variable Hours

Contract Type: Permanent

Based at the Etihad Stadium in Manchester, this role helps bring the Manchester City visitor experience to life. You will welcome stadium tour and Altitude guests, capture and sell souvenir photography and merchandise, and support interactive experiences, making each visit feel organised, engaging and memorable.

Who We Are

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

Within Medlock Attractions, we welcome visitors to experiences including the Manchester City Stadium Tour and Altitude. Our front of house team supports guests from arrival through to their souvenir experience, combining friendly service, accurate sales activity and close attention to detail.

The Role

You will be one of the first people our guests meet, providing a warm welcome and checking visitors in for the Manchester City Stadium Tour. You will help each arrival run smoothly by sharing clear information, using booking systems accurately and responding helpfully to guest needs.

Across the Stadium Tour and Altitude experiences, you will take souvenir photographs and sell photos, videos and relevant merchandise face to face through the VEGA sales system. You will listen to what guests are looking for, introduce additional products where appropriate and contribute to daily sales targets without losing sight of a positive visitor experience.

You will also support the Tours virtual reality experience and complete day-to-day administrative tasks using Microsoft Excel and Word. Working collaboratively with colleagues, you will bring care, organisation and attention to detail to every part of the operation.

What You’ll Bring

• Experience providing excellent face-to-face customer service in a customer-focused environment.
• Experience using till and booking systems accurately.
• Comfortable using Microsoft Excel and Word for day-to-day tasks.
• Ability to stay organised and pay close attention to detail across guest and sales activity.
• GCSE Maths and English at Grade C or above, or an equivalent qualification.
• Good knowledge of the Premier League and Manchester City.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. If you require reasonable adjustments or any support throughout the process, please contact [e-mail] and we will be happy to help.

All CFG recruitment communications originate from @cityfootball.com email addresses. If you receive communications from Gmail, Outlook.com or other personal email services claiming to represent CFG, please verify with the hiring team. Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK-based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.