Association Membership and Systems Officer

Médecins Sans Frontières/Doctors Without Borders (MSF) UK and Ireland; Greater London; Hybrid; GBP 36,000 - 45,000; Full time

Benefits offered by this job

Hybrid work

12-month fixed-term contract

Job summary

MSF UK & Ireland seeks an Association Membership and Systems Officer to coordinate a programme of improvements to membership data, processes and systems. You will work with Governance, HR, IT and Data Protection to gather feedback, document needs, improve data quality and support reporting, enabling stronger engagement across the MSF UK Association.

The role is based in London with hybrid working (2 days in the office).

Qualifications

• Experience coordinating data governance and member records.
• Ability to document requirements and translate into system changes.
• Proven track record of improving processes and data quality.

Responsibilities

• Coordinate and implement projects to improve recruitment, onboarding and member management processes.
• Gath er feedback from colleagues across Governance, HR, IT and Data Protection and document needs.
• Support reporting and analytics related to association membership.
• Help implement practical changes that strengthen engagement and data integrity.

Skills

Data management

Process improvement

Reporting

Stakeholder engagement

Tools

MSF systems

Job description

Are you organised, analytical and motivated by making systems and processes work better for people?

MSF UK is looking for an Association Membership and Systems Officer to support a 12-month programme of improvements to the way we manage Association membership data, processes and systems. Working with colleagues across the Association Team, Governance, HR, IT and Data Protection, you will gather feedback, document needs, improve data quality, support reporting and help implement practical changes that strengthen association engagement.

Hours: 37.5 hours per week, Mon-Fri

Duration: Fixed Term Contract, 12 months

Location: London - hybrid, 2 days per week in office (including Wednesdays)

Salary: £36,437.07- £44,534.19 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose

The primary role of the Association Membership and Systems Officer is to coordinate and implement a programme of work to improve the recruitment, onboarding, and member management processes of current and prospective MSF UK Association members. Working under the strategic direction of the Head of Governance and Association and the Association Team Lead, this role will help strengthen the processes, data and systems that support MSFers to join, participate and remain connected to the MSF UK Association.