Associate Technical Account Manager – Finance & SaaS

Yardi; Stirling; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

Yardi invites you to join a dynamic Customer Support Team in Stirling, where you’ll use your accounting knowledge to resolve client queries on the Kube platform. The role emphasizes problem solving, teamwork, and autonomous work, with full in-house training and a focus on staff development.

The position is Full-time with Hybrid working, Monday to Friday, 40 hours per week, starting and ending your day with structured support for clients and internal colleagues.

Qualifications

• Bachelor's degree in Business, Accounting, Finance, or a related field.
• Numeracy and strong analytical skills.
• Experience with Accounts Payable/Accounts Receivable is a plus.
• Proficiency in Microsoft Windows & Office.

Responsibilities

• Support Yardi’s Kube platform by understanding client queries and resolving cases.
• Ask relevant questions to gather information and build a case for resolution.
• Collaborate with a close-knit team to share information quickly.
• Be the point of contact via the internal case portal, phone, and chat.
• Prioritise cases and escalate when needed.
• Update clients on case status and maintain logs for transparency.

Skills

Analytical mindset

Strong communication

Team player

Autonomous

Time management

Customer-focused

Education

Bachelor's degree in Business, Accounting, Finance, or related field

Tools

SQL databases

Yardi Voyager

Job description

Yardi invites you to join a dynamic Customer Support Team in Stirling, where you’ll use your accounting knowledge to resolve client queries on the Kube platform. The role emphasizes problem solving, teamwork, and autonomous work, with full in-house training and a focus on staff development.

The position is Full-time with Hybrid working, Monday to Friday, 40 hours per week, starting and ending your day with structured support for clients and internal colleagues.