Technical Software Specialist - Accounting & Finance

Yardi; Stirling; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

Yardi invites you to join a dynamic Customer Support Team in Stirling, where you’ll use your accounting knowledge to resolve client queries on the Kube platform. The role emphasizes problem solving, teamwork, and autonomous work, with full in-house training and a focus on staff development.

The position is Full-time with Hybrid working, Monday to Friday, 40 hours per week, starting and ending your day with structured support for clients and internal colleagues.

Qualifications

• Bachelor's degree in Business, Accounting, Finance, or a related field.
• Numeracy and strong analytical skills.
• Experience with Accounts Payable/Accounts Receivable is a plus.
• Proficiency in Microsoft Windows & Office.

Responsibilities

• Support Yardi’s Kube platform by understanding client queries and resolving cases.
• Ask relevant questions to gather information and build a case for resolution.
• Collaborate with a close-knit team to share information quickly.
• Be the point of contact via the internal case portal, phone, and chat.
• Prioritise cases and escalate when needed.
• Update clients on case status and maintain logs for transparency.

Skills

Analytical mindset

Strong communication

Team player

Autonomous

Time management

Customer-focused

Education

Bachelor's degree in Business, Accounting, Finance, or related field

Tools

SQL databases

Yardi Voyager

Job description

If you are looking to kick start and build your career then Yardi offers you an exciting opportunity to join a well-established, highly-rated, Customer Support Team in the heart of Stirling.

The role primarily requires the use of accountancy and/or related knowledge to answer customer queries and to problem solve. Communication is key and being able to work well within a team as well as autonomously is a must. This position is ideal for anyone who is looking to kickstart their long-term future career and enjoys problem solving. Yardi will provide full in-house product training and is interested in the continued development of its staff’s knowledge and all-round wellbeing.

Please note that this role is internally referred to as Associate Technical Account Manager.

Job type: Full-time (Hybrid)

Schedule: Monday to Friday

Hours: 8:30am – 5:30pm with 1 hour lunch break (40 hours per week of hybrid working)

Overall responsibility: To problem solve queries, maintain positive relationships, and provide support/advice to Yardi clients who use the Yardi Kube platform.

Your responsibilities

• You will be supporting Yardi’s market leading Kube coworking platform.
• You will use your knowledge, skills, and experience to fully understand the client's query and ask relevant questions to gain more information to build a case and bring it to a resolution.
• Work seamlessly within a close tight-knit well established team so communications and information can be shared quickly and effectively.
• You will be the point of contact for clients via Yardi's internal case portal, telephone, and the platform's inbuilt chat function for questions, queries, and issues.
• You will be able to correctly prioritise cases and escal ate if required to the appropriate person/department.
• Advising and updating clients on the status of their cases, while maintaining all support logs and actions taken on the case for team transparency.

Experience/Education:

• Bachelor's degree in Business, Accounting, Finance, or a related field.
• A passion for numbers and strong analytical skills.
• Financial Accounts / Business Studies / Software knowledge
• Experience in day-to-day accountancy
• Knowledge of accounts payable and accounts receivable processes
• Problem solving and analytical skills
• Computer literate with knowledge of Microsoft Windows & Office

Ideal to have:

• Advantageous to have knowledge of SQL databases
• Advantageous to have knowledge of Yardi Voyager or similar product(s)
• Customer-focused, with a desire to help people
• Excellent communicator with good telephone manner
• Able to think methodically and problem solve
• Good time management
• Team player
• Able to work autonomously

Main business: Accountancy and financial management

Established in 1984, Yardi Systems, Inc. has grown dramatically to become the leading provider of high-performance software solutions for the real estate industry globally. Today, we employ over 6,000 professionals working in 35+ offices throughout North America, Europe, the Middle East, Asia and Australia and servicing clients in 70+ countries. Yardi employs over

1,000 staff across Europe based out of offices in Milton Keynes (UK), Stirling (UK), Amsterdam (Netherlands), Mainz (Germany) and Cluj (Romania), Paris (France).

Since its founding, Yardi has set the standard for real estate software solutions with a combination of responsiveness and technical innovation. We understand the unique needs of the industry’s various segments and have the technical expertise and vision necessary to translate that understanding into powerful solutions that meet and exceed those needs.