Associate Relationship Manager

Broadridge Financial Solutions, Inc.; Walthamstow; On-site; GBP 65,000 - 95,000; Full time

Job summary

Broadridge Financial Solutions, Inc. is seeking an Associate Relationship Manager EMEA and APAC Opt-In Litigation Services to join our Global Class Actions team.

You will lead end-to-end client service delivery across the opt-in lifecycle and develop a high-performing team of professionals across multiple regions. You will manage regional client portfolios, build relationships with clients, law firms, and litigation funders, and collaborate with legal advisers to align case offerings with client

Qualifications

• Bachelor's degree in business, finance, law, or related field.
• Experience in sales, client service, and project management, with a track record of leading teams.
• Experience managing complex client relationships and project portfolios across multiple regions.
• Excellent verbal and written communication, including presentations.
• Strong attention to detail and ability to handle multiple priorities in a fast-paced environment.
• Strategic, proactive, and collaborative leadership style.

Responsibilities

• Lead end-to-end client service delivery across the opt-in lifecycle from pre-announcement setup to registration and updates.
• Lead, coach, and develop a high-performing team with clear ownership and accountability.
• Manage regional client and project portfolios, meeting deadlines and service levels.
• Build and maintain relationships with clients, law firms, litigation funders, and internal stakeholders.
• Partner with legal advisers and funders to understand offerings and client outcomes.
• Contribute to department strategy, governance, and scalable operating model for opt-in services.

Skills

Sales experience

Client service

Project management

Team leadership

Communication skills

Attention to detail

Multiregional coordination

Education

Bachelor's degree in business/finance/law

Job description

We are seeking an Associate Relationship Manager EMEA and APAC Opt-In Litigation Services to join our growing Global Class Actions team. In this role, you will serve as a subject matter expert supporting clients through each stage of the opt-in class action process while driving operational excellence, team development, and strategic direction. The role requires a commercially minded, client-focused leader who can manage complex regional portfolios, navigate time-sensitive opportunities, and translate detailed litigation and securities-market requirements into a clear client experience.,

• Lead end-to-end client service delivery across the opt-in lifecycle, from pre-announcement case setup through client registration, follow-up, and ongoing case updates.
• Lead, coach, and develop a high-performing team; establish clear ownership, promote accountability, and support consistent delivery against service standards.
• Manage regional client and project portfolios, ensuring that deadlines, communications, service levels, escalations, and client expectations are handled effectively.
• Build and maintain productive relationships with clients, law firms, litigation funders, relationship managers, and internal stakeholders.
• Partner with legal advisers and litigation funders to understand case offerings, assess loss methodologies, resolve questions, and support successful client outcomes.
• Contribute to department strategy, reporting, governance, thought leadership, and development of a scalable operating model for opt-in services.

Service delivery and operational leadership: You will provide leadership across the service-level framework for opt-in opportunities, helping ensure a controlled, timely, and client-focused process from intake through registration. At a high level, this includes:

• Overseeing case intake, quality assurance, case records, case memoranda, and announcement readiness.
• Ensuring timely client announcements, data requests, client alerts, and follow-up communications, including updates where case terms or deadlines change.
• Managing data receipt, extraction, validation, anonymisation, reconciliation, and exception handling before information is shared externally.
• Supporting timely engagement with law firms and litigation funders, including due diligence, damages analysis, and client-alert preparation.
• Overseeing client-query handling, registration-document preparation, supporting-document requests, and submission of completed materials.
• Maintaining clear escalation processes for incomplete case information, missing or rejected data, client delays, external‑party… etc.
• Driving visibility through central deadline tracking, pipeline reviews, dashboard reporting, KPI monitoring, root-cause analysis, and continuous process improvement.

• Bachelor's degree in business, finance, law, or a related field.
• Demonstrated experience in sales, client service, and project management, with a record of leading and developing high-performing teams.
• Experience managing complex client relationships and project portfolios across multiple regions.
• Excellent verbal and written communication skills, including presentation and public-speaking capabilities.
• Strong attention to detail and the ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment.
• Strategic, proactive, and collaborative leadership style, with a commitment to team and organizational success.,

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.