Associate Relationship Manager

Broadridge Output Solutions; City Of London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Broadridge is seeking an Associate Relationship Manager for EMEA and APAC Opt-In Litigation Services to lead end-to-end client service delivery across the opt-in lifecycle. You will coach a high-performing team, manage regional portfolios, and build strong client relationships with law firms and internal stakeholders.

The role requires strategic, proactive leadership, cross-region coordination, and a focus on scalable operating models for opt-in services within a global class actions framework.

Qualifications

• Bachelor's degree in business, finance, law, or related field is required.
• Experience in sales, client service, and project management, with leadership experience.
• Strong communication, presentation, and stakeholder management skills.

Responsibilities

• Lead end-to-end client service delivery across the opt-in lifecycle from setup to registration and updates.
• Coach and develop a high-performing team; ensure ownership and accountability across service standards.
• Manage regional client and project portfolios, meeting deadlines and client expectations.
• Build relationships with clients, law firms, and internal stakeholders; align case offerings with client needs.
• Collaborate with legal advisers and litigation funders to understand case options and damages.
• Contribute to strategy, governance, and scalable operating models for opt-in services.

Skills

Client relationship mgmt

Project management

Team leadership

Cross-regional coordination

Education

Bachelor's degree in business, finance, law, or related field

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are seeking an Associate Relationship Manager EMEA and APAC Opt-In Litigation Services to join our growing Global Class Actions team. In this role, you will serve as a subject matter expert supporting clients through each stage of the opt-in class action process while driving operational excellence, team development, and strategic direction.

The role requires a commercially minded, client-focused leader who can manage complex regional portfolios, navigate time-sensitive opportunities, and translate detailed litigation and securities-market requirements into a clear client experience.

Key responsibilities:

• Lead end-to-end client service delivery across the opt-in lifecycle, from pre-announcement case setup through client registration, follow-up, and ongoing case updates.
• Lead, coach, and develop a high-performing team; establish clear ownership, promote accountability, and support consistent delivery against service standards.
• Manage regional client and project portfolios, ensuring that deadlines, communications, service levels, escalations, and client expectations are handled effectively.
• Build and maintain productive relationships with clients, law firms, litigation funders, relationship managers, and internal stakeholders.
• Partner with legal advisers and litigation funders to understand case offerings, assess loss methodologies, resolve questions, and support successful client outcomes.
• Contribute to department strategy, reporting, governance, thought leadership, and development of a scalable operating model for opt-in services.

Service delivery and operational leadership:

You will provide leadership across the service-level framework for opt-in opportunities, helping ensure a controlled, timely, and client-focused process from intake through registration. At a high level, this includes:

• Overseeing case intake, quality assurance, case records, case memoranda, and announcement readiness.
• Ensuring timely client announcements, data requests, client alerts, and follow-up communications, including updates where case terms or deadlines change.
• Managing data receipt, extraction, validation, anonymisation, reconciliation, and exception handling before information is shared externally.
• Supporting timely engagement with law firms and litigation funders, including due diligence, damages analysis, and client-alert preparation.
• Overseeing client-query handling, registration-document preparation, supporting-document requests, and submission of completed materials.
• Maintaining clear escalation processes for incomplete case information, missing or rejected data, client delays, external-party delays, and filing or registration deadlines at risk.
• Driving visibility through central deadline tracking, pipeline reviews, dashboard reporting, KPI monitoring, root-cause analysis, and continuous process improvement.

Qualifications:

• Bachelor's degree in business, finance, law, or a related field.
• Demonstrated experience in sales, client service, and project management, with a record of leading and developing high-performing teams.
• Experience managing complex client relationships and project portfolios across multiple regions.
• Excellent verbal and written communication skills, including presentation and public‑speaking capabilities.
• Strong attention to detail and the ability to manage multiple priorities, meet deadlines, and perform effectively in a fast‑paced environment.
• Strategic, proactive, and collaborative leadership style, with a commitment to team and organizational success.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.