Associate Relationship Manager

Broadridge Financial Solutions; City Of London; On-site; GBP 65,000 - 105,000; Full time

Job summary

Broadridge Financial Solutions in London is seeking an Associate Relationship Manager for EMEA and APAC Opt-In Litigation Services to lead client service delivery across the opt-in lifecycle. You will coach a high-performing team, manage regional portfolios, and ensure deadlines and service levels meet client expectations.

You will partner with law firms and litigation funders, translate complex litigation requirements into clear client experiences, and contribute to strategic growth and

Qualifications

• Bachelor’s degree in business, finance, law, or a related field.
• Demonstrated experience in sales, client service, and project management, with a record of leading and developing high-performing teams.
• Experience managing complex client relationships and project portfolios across multiple regions.
• Excellent verbal and written communication skills, including presentation and public-speaking capabilities.
• Strong attention to detail and the ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment.
• Strategic, proactive, and collaborative leadership style, with a commitment to team and organizational success.

Responsibilities

• Lead end-to-end client service delivery across the opt-in lifecycle, from pre-announcement case setup through client registration, follow-up, and ongoing case updates.
• Lead, coach, and develop a high-performing team; establish clear ownership, promote accountability, and support consistent delivery against service standards.
• Manage regional client and project portfolios, ensuring that deadlines, communications, service levels, escalations, and client expectations are handled effectively.
• Build and maintain productive relationships with clients, law firms, litigation funders, relationship managers, and internal stakeholders.
• Partner with legal advisers and litigation funders to understand case offerings, assess loss methodologies, resolve questions, and support successful client outcomes.
• Contribute to department strategy, reporting, governance, thought leadership, and development of a scalable operating model for opt-in services.

Skills

Client relationship management

Sales experience

Project management

Public speaking

Attention to detail

Strategic leadership

Education

Bachelor's degree in business, finance, law or related field

Job description

About the role

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. We are seeking an Associate Relationship Manager EMEA and APAC Opt-In Litigation Services to join our growing Global Class Actions team. In this role, you will serve as a subject matter expert supporting clients through each stage of the opt-in class action process while driving operational excellence, team development, and strategic direction. The role requires a commercially minded, client-focused leader who can manage complex regional portfolios, navigate time-sensitive opportunities, and translate detailed litigation and securities-market requirements into a clear client experience.

Key Responsibilities

Lead end-to-end client service delivery across the opt-in lifecycle, from pre-announcement case setup through client registration, follow-up, and ongoing case updates. Lead, coach, and develop a high-performing team; establish clear ownership, promote accountability, and support consistent delivery against service standards. Manage regional client and project portfolios, ensuring that deadlines, communications, service levels, escalations, and client expectations are handled effectively. Build and maintain productive relationships with clients, law firms, litigation funders, relationship managers, and internal stakeholders. Partner with legal advisers and litigation funders to understand case offerings, assess loss methodologies, resolve questions, and support successful client outcomes. Contribute to department strategy, reporting, governance, thought leadership, and development of a scalable operating model for opt-in services.

Service Delivery and Operational Leadership

You will provide leadership across the service-level framework for opt-in opportunities, helping ensure a controlled, timely, and client-focused process from intake through registration. At a high level, this includes: Overseeing case intake, quality assurance, case records, case memoranda, and announcement readiness. Ensuring timely client announcements, data requests, client alerts, and follow-up communications, including updates where case terms or deadlines change. Managing data receipt, extraction, validation, anonymisation, reconciliation, and exception handling before information is shared externally. Supporting timely engagement with law firms and litigation funders, including due diligence, damages analysis, and client-alert preparation. Overseeing client-query handling, registration-document preparation, supporting-document requests, and submission of completed materials. Maintaining clear escalation processes for incomplete case information, missing or rejected data, client delays, external-party delays, and filing or registration deadlines at risk. Driving visibility through central deadline tracking, pipeline reviews, dashboard reporting, KPI monitoring, root-cause analysis, and continuous process improvement.

Qualifications

• Bachelor’s degree in business, finance, law, or a related field.
• Demonstrated experience in sales, client service, and project management, with a record of leading and developing high-performing teams.
• Experience managing complex client relationships and project portfolios across multiple regions.
• Excellent verbal and written communication skills, including presentation and public-speaking capabilities.
• Strong attention to detail and the ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment.
• Strategic, proactive, and collaborative leadership style, with a commitment to team and organizational success.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

About Broadridge

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.

Company Culture

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture.

Professional Development

Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.