Associate IT Support Specialist — End-User Tech & Growth

Milestone Technologies, Inc.; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Mentorship from experienced pros

Career development opportunities

Growth potential

Job summary

Milestone Technologies, Inc. is seeking an enthusiastic Associate Technical Support Specialist to join our end-user support organization.

This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment. The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes.

Qualifications

• Exposure to enterprise support environments or help desk operations.
• Familiarity with ServiceNow or similar ticket management platforms.
• Basic understanding of networking concepts such as wireless connectivity and remote access solutions.
• Experience using or supporting mobile devices and modern workplace technologies.

Responsibilities

• Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels.

Skills

Enterprise support

ServiceNow

Networking basics

Mobile devices support

Tools

Ticketing systems

Job description

Milestone Technologies, Inc. is seeking an enthusiastic Associate Technical Support Specialist to join our end-user support organization.

This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment. The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes.