Technical Support Specialist

Russell Tobin; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology firm in London is seeking an IT Support Specialist to provide hands-on technical assistance, ensuring smooth operation of computer systems. The ideal candidate will possess strong communication skills and excellent problem-solving abilities. Responsibilities include responding to user inquiries, installing software remotely, and maintaining records of transactions. This position offers an opportunity to thrive in a fast-paced environment.

Responsibilities

• Respond to user inquiries to resolve problems.
• Install software or perform hardware testing remotely.
• Enter commands to verify correct operation.
• Maintain records of daily data transactions.
• Run diagnostics to identify and resolve issues.

Skills

Strong verbal and written communication skills

Excellent problem-solving and customer service skills

Ability to work independently

Knowledge of computer software

Job description

Our client is one of the world’s leading technology companies, transforming how people connect, communicate, and share through innovative digital platforms.

Role Overview

We are seeking an IT Support Specialist to provide hands-on technical assistance to users, ensuring smooth operation of computer systems and resolving both software and hardware issues.

Key Responsibilities

• Respond to user inquiries regarding computer software or hardware to resolve problems (typically of lower complexity).
• Install software or perform hardware testing remotely as needed.
• Enter commands and observe system functioning to verify correct operation and detect errors.
• Maintain accurate records of daily data transactions, problems, and remedial actions taken.
• Read technical manuals, confer with users, and run diagnostics to identify and resolve issues.

Qualifications & Skills

• Strong verbal and written communication skills.
• Excellent problem-solving, customer service, and interpersonal skills.
• Ability to work independently and manage time effectively.
• Knowledge of computer software, including configuration management, desktop communications, operating systems, and internet directory services.

Apply now to join a fast-paced, innovative environment where your skills will help keep one of the world’s most impactful tech companies running at its best.

Seniority level

• Associate

Employment type

• Contract

Job function

• Customer Service and Information Technology

Industries

• Social Networking Platforms