Global Tech Support Engineer – End-User IT Expert

Point72 Asset Management, L.P; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private Medical and Dental Insurances

Generous parental and family leave policies

Mental and physical wellness programmes

Tuition assistance

Non-contributory pension

Job summary

Point72 Asset Management, L.P is looking for a Global Technology Services Engineer to support technology requests and improve IT infrastructure. This role requires diagnosing technical issues across various platforms while ensuring a high-quality support experience for global employees.

Candidates must have a background in technical support, strong knowledge of Windows, Microsoft 365, and Active Directory, along with excellent communication skills. We offer a variety of benefits, including private medical insurance and tuition assistance.

Qualifications

• 3+ years of experience in Service Desk or Technical Support.
• Strong knowledge of Windows, Microsoft 365, and Active Directory.
• Experience in high-volume support environments.
• Excellent communication skills for managing multiple incidents.

Responsibilities

• Provide high-quality technical support via phone, chat, and email.
• Diagnose incidents across end-user technologies and applications.
• Troubleshoot identity and endpoint issues.
• Deliver first-contact resolution in accordance with SLAs.

Skills

Technical Support

Troubleshooting Windows/Mac

Microsoft 365

Active Directory

Networking

Customer Service

Education

Bachelor's degree in computer science or related discipline

Tools

ServiceNow

Jira

Job description

Point72 Asset Management, L.P is looking for a Global Technology Services Engineer to support technology requests and improve IT infrastructure. This role requires diagnosing technical issues across various platforms while ensuring a high-quality support experience for global employees.

Candidates must have a background in technical support, strong knowledge of Windows, Microsoft 365, and Active Directory, along with excellent communication skills. We offer a variety of benefits, including private medical insurance and tuition assistance.