Onsite IT Support Specialist - End-User Experience

HCLTech; Gatwick; On-site; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Global team culture

Growth opportunities

Total Wellbeing programs

Job summary

HCLTech is seeking a Standard IT supporter to deliver onsite IT support and services to users. The role focuses on end-user experience, collaboration, and knowledge sharing in a global environment.

Responsibilities include on-site and walk-in support, infrastructure support, AV equipment handling, and assisting IT project implementations. A degree in IT/CS and 3–6 years of IT support experience are required, with English fluency and ITIL/ServiceNow familiarity as assets.

Qualifications

• Minimum a Degree in IT/Computer Science or within relevant field.
• 3–6 years IT support experience.
• Fluent in English (oral and written).
• Experience with ITSM tools like ServiceNow and ticket handling.

Responsibilities

• Perform On-Site IT services and support (walk-in and on-site).
• Support local IT infrastructure.
• Collaborate with business teams on IT matters.
• Provide user training and onboarding.

Skills

Fluent English

Windows 10

Office 365

ITIL (preferred)

ServiceNow

Ticket handling

AV support

International experience

Willing to travel

Kanban knowledge

Education

Degree in IT/CS

Tools

ServiceNow

Job description

HCLTech is seeking a Standard IT supporter to deliver onsite IT support and services to users. The role focuses on end-user experience, collaboration, and knowledge sharing in a global environment.

Responsibilities include on-site and walk-in support, infrastructure support, AV equipment handling, and assisting IT project implementations. A degree in IT/CS and 3–6 years of IT support experience are required, with English fluency and ITIL/ServiceNow familiarity as assets.