Assistant Venue Manager - Lead Ops, Service & KPIs

Admiral Slots; Southampton; On-site; GBP 22,000 - 26,000; Full time

Job summary

Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK. This role supports the venue manager, ensuring KPIs are met, delegates staff duties, and drives business during peak times while maintaining high service standards.

The candidate should have at least 3 years in customer service and ideally 1 year in a supervisory role, with strong communication across management teams.

Qualifications

• Minimum of 3 years customer service experience.
• A year in a supervisory or management role preferred.

Responsibilities

• Liaise with Area Management to ensure venue KPI targets are met in the absence of the Venue Manager.
• Delegate and support staff in their daily tasks.
• Drive business day-to-day, including peak times and tournament days.
• Provide excellent customer service and handle cash and change.

Skills

Customer service experience

Supervisory/management experience

Job description

Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK. This role supports the venue manager, ensuring KPIs are met, delegates staff duties, and drives business during peak times while maintaining high service standards.

The candidate should have at least 3 years in customer service and ideally 1 year in a supervisory role, with strong communication across management teams.