Pub and Venue Manager

Away Resorts; Sandy; On-site; GBP 29,000 - 40,000; Full time

Benefits offered by this job

Pension scheme

Up to 50% Discounts on Away Resorts

50% On-park discounts

Team Incentives

Holiday Hero Menu

Life Insurance

Enhanced Maternity/Paternity Pay

Holiday Buy Scheme

Help @ Hand Scheme

Career Development

Job summary

Away Resorts at Sandy Balls Holiday Village is seeking an experienced Pub & Venue Manager to lead our busy bar and restaurant team, delivering exceptional guest service and smooth day‑to‑day operations. You will manage rosters, coach staff, control costs, drive sales through upselling and KPI focus, and handle complaints with a calm, hands‑on leadership approach, including bank holidays and weekends.

We offer a wide range of benefits and strong opportunities for development within our friendly,

Qualifications

• Experience leading a venue/F&B team.
• Ability to manage rotas and attendance.
• Upselling and driving sales.
• Health and safety compliance.
• Willingness to work bank holidays and weekends.

Responsibilities

• Lead and motivate F&B team to deliver service in bar and restaurant.
• Manage rotas to ensure adequate cover.
• Share best practices and upsell effectively.
• Control margins with FOH and kitchen to manage stock and costs.
• Deal with customer complaints and performance management.
• Build a motivated team that delivers delight during busy periods.

Skills

Team leadership

Guest service

Stock management

Health & safety

Rostering

Job description

Pub and Venue Manager

Location: Sandy Balls Holiday Village, Fording bridge SP6 2JZ

Salary: £34,500 per annum

Hours: Permanent contract - 40 hours per week

What we need, in a nutshell

This is an amazing opportunity for an experienced Venue Manager to work at our beautiful woodland retreat, Sandy Balls Holiday Village.

Who are we?

Sandy Balls Holiday Village is a world away from your day to day, with more trees than you can... well, shake a stick at. We have resident alpacas, a bush-craft school and forest laser tag, along with the usual holiday heroes of cycling and swimming. But New Forest holidays are also about tranquillity, which is why our Retreat spa and cosy, cottage-style lodges and caravans are here to help our guests unwind.

What you'll be doing

Leading by example, you'll be motivating a team of F&B assistants to provide excellent service to customers in our busy bar and restaurant.

This includes:

• Being at the heart of the action, serving customers, clearing tables, solving problems and leading your team
• Managing rotas so that we always have the right level of cover
• Identifying and sharing best practice with team, including upselling effectively
• Helping to control margins by working alongside the FOH and kitchen teams to control food stock, minimise wastage and manage cleaning and other costs sensibly
• Dealing with customer complaints and managing performance within your team
• Helping to build a motivated team of F&B assistants who take pride in delivering delight, even when we're exceptionally busy

One more thing...holidays happen at holiday times, so you'll need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you'll need

We are looking for a venue Manager that can create an environment where a team thrive and our guests can sit back and take away memories that will last a lifetime:

• Manage, lead, train and motivate a team to deliver delight
• Oversee the smooth running of the bar and restaurant, the preparation for service, as well as overseeing service and supervising the after-service duties.
• Maximise sales whilst driving profitable growth with care and flairCarryout regular stock takes and order, as necessary.
• Handle deliveries and ensure health and safety regulations are always enforced
• Oversee and contribute to any project work as part of the upcoming development

It's about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - have a read about it on our website and decide if it describes you.

One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too.

What we can offer you

• Pension scheme - Plan for your future.
• Up to 50% Discounts on Away Resorts holidays - because you deserve amazing getaways too.
• 50% On-park discounts - Enjoy the best of what we offer.
• Team Incentives - Your hard work won't go unnoticed.
• Holiday Hero Menu - Enjoy delicious meals with discounted food options on-park.
• Life Insurance - For peace of mind.
• Enhanced Maternity/Paternity Pay - After two years with us, we've got you covered.
• Holiday Buy Scheme - Flexibility to suit your lifestyle.
• Help @ Hand Scheme - Wellbeing support when you need it.
• Career Development - We believe in nurturing talent and promoting from within.

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion and equal opportunities. From our investors, to our teams we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. Afterall, wouldn't it be boring if we were all the same? In short, we want to bring your whole self to work!

Good Luck!

#INDHP