Retail Team Leader

Away-Resorts; Fordingbridge; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Holiday discounts

On-park discounts

Team incentives

Meal discounts

Wellbeing support

Career development

Job summary

Away Resorts in the New Forest is seeking a Retail Team Lead to oversee our on-site store, deli and coffee shop, ensuring guests feel the holiday thrill from the moment they step through the door. You’ll manage ordering, stock control, financials, H&S, and food compliance, lead a small team, and drive outstanding customer service across the outlet to create memorable guest experiences.

Holidays and weekends may be required; benefits include discounts, development opportunities, and wellbeing

Qualifications

• At least two years retail and hospitality experience.
• Ability to work and lead under pressure.
• Team leadership skills.
• Great organisational skills with an eye for detail.
• It literacy.
• Positive, problem solving attitude.
• Desirable: Food Safety Level 3 and Health and Safety qualifications; barista experience.

Responsibilities

• Oversee all aspects of running the retail outlet: ordering, stock control, financial control, health and safety, food compliance and customer service.
• Ensure store, deli and coffee shop are well stocked and collaborate with local suppliers for fresh regional produce.
• Lead the team, manage absences, conduct appraisals, and organise schedules.
• Ensure the team follows policy, health and safety and food compliance guidelines.

Skills

Retail experience

Hospitality experience

Team leadership

Organisational skills

IT literacy

Problem solving

Under pressure

Tools

POS systems

Job description

Hours of Work

Variable contract- 30 hours per week on average

Location

Sandy Balls Holiday Village, New Forest, Hampshire

Hours of work

Variable hours seasonal contract- 30 hours per week on average

What we need in a nutshell

We’d like you to help lead the retail team in our lovely on-site retail outlet, which is a store, deli, and coffee shop, ensuring our guests feel that holiday thrill when they step through the door.

Who are we?

We’re a dynamic and growing company, shaking up the Great British holiday at our award-winning UK resorts. At Sandy Balls, guests step away from the ordinary and into the extraordinary, where the natural beauty of the New Forest is the amazing backdrop to our famous brand of holiday fun. Want to find out more about our holidays? Check out our website: http://www.awayresorts.co.uk .

What you’ll be doing

In this role you will be overseeing all the aspects of running our retail outlet, including ordering, stock control, financial control, health and safety, food compliance and great customer service. In more detail, this includes:

• Ensuring the store and deli are well stocked; placing orders, controlling stock to minimise wastage and working with local suppliers to ensure fresh regional produce is central to the offer
• Overseeing the smooth running of the shop, deli, coffee shop, delivering an outstanding customer experience and ensuring guests feel this is part of their holiday experience
• Leading the team with enthusiasm and energy, dealing with absences and appraisals, managing performance and organising team schedules
• Ensuring the retail team follow company policy, health and safety, and food compliance guidelines for their safety and the safety of customers

One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need

We aim to deliver delight to our guests and to do this as our RetailTeam Leaderyou will need:

• At least two years retail and hospitality experience
• The ability to work and lead under pressure
• Team leadership skills
• Great organisational skills with an eye for detail
• IT Literacy
• A positive, problem solving attitude

It’s the icing on the cake, but not essential, if you have a Food Safety Level 3 qualification, Health and Safety qualifications and, last but not least, barista experience.

We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.

What we can offer you

This is an exciting and varied role and it can also lead to great opportunities for career progression for you. We look after you with a great range of benefits, including:

• Up to 50% Discounts on Away Resorts holidays– because you deserve amazing getaways too.
• Up to 50% On-park discounts– Enjoy the best of what we offer.
• Team Incentives– Your hard work won’t go unnoticed.
• Holiday Hero Menu– Enjoy delicious meals with discounted food options on-park.
• Help @ Hand Scheme– Wellbeing support when you need it.
• Career Development– We believe in nurturing talent and promoting from within

Our promise to you

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. In short, we want you to bring your whole self to work!