Pub and Venue Manager

Away-Resorts; Fordingbridge; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Discounts on Away Holidays

On-park discounts

Team incentives

Holiday hero meals

Life insurance

Enhanced parental pay

Holiday buy scheme

Wellbeing support

Career development

Job summary

Away Resorts, Sandy Balls Holiday Village, is seeking an experienced Venue Manager to lead our bar and restaurant teams. This permanent role involves motivating staff, managing rotas, and delivering outstanding guest experiences at our woodland retreat.

You will oversee service preparation, stock control, and cost management while driving sales, maintaining health and safety standards, and supporting development of a high-performing team. Weekend and bank holiday work is required.

Qualifications

• Experience leading and motivating a team in F&B or hospitality.
• Strong focus on guest service and exceeding expectations.
• Ability to upsell and drive profitable growth.

Responsibilities

• Lead and motivate a team of F&B staff to deliver great service.
• Manage rotas to ensure proper cover during busy periods.
• Oversee bar/restaurant setup, service, and after-service duties.
• Identify best practices and share with the team, including upselling.
• Assist with stock control, waste reduction, and cost management.
• Handle customer complaints and maintain team performance.

Skills

Team leadership

Customer service

Upselling

Stock management

Health & safety

Budgeting

Job description

Salary:£34,500 per annum

Hours:Permanent contract - 40 hours per week

What we need, in a nutshell

This is an amazing opportunity for an experienced Venue Manager to work at our beautiful woodland retreat, Sandy Balls Holiday Village.

Who are we?

Sandy Balls Holiday Village is a world away from your day to day, with more trees than you can… well, shake a stick at. We have resident alpacas, a bush-craft school and forest laser tag, along with the usual holiday heroes of cycling and swimming. But New Forest holidays are also about tranquillity, which is why our Retreat spa and cosy, cottage-style lodges and caravans are here to help our guests unwind.

What you’ll be doing

Leading by example, you’ll be motivating a team of F&B assistants to provide excellent service to customers in our busy bar and restaurant.

This includes:

• Being at the heart of the action, serving customers, clearing tables, solving problems and leading your team
• Managing rotas so that we always have the right level of cover
• Identifying and sharing best practice with team, including upselling effectively
• Helping to control margins by working alongside the FOH and kitchen teams to control food stock, minimise wastage and manage cleaning and other costs sensibly
• Dealing with customer complaints and managing performance within your team
• Helping to build a motivated team of F&B assistants who take pride in delivering delight, even when we’re exceptionally busy

One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need

We are looking for a venue Manager that can create an environment where a team thrive and our guests can sit back and take away memories that will last a lifetime:

• Manage, lead, train and motivate a team to deliver delight
• Oversee the smooth running of the bar and restaurant, the preparation for service, as well as overseeing service and supervising the after-service duties.
• Maximise sales whilst driving profitable growth with care and flair
• Carryout regular stock takes and order, as necessary.
• Handle deliveries and ensure health and safety regulations are always enforced
• Oversee and contribute to any project work as part of the upcoming development

It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it onour website and decide if it describes you.

One more thing…holidays happen at holiday times, so you will need to work your magic on bank holidays too.

What we can offer you

• Pension scheme– Plan for your future.
• Up to 50% Discounts on Away Resorts holidays– because you deserve amazing getaways too.
• 50% On-park discounts– Enjoy the best of what we offer.
• Team Incentives– Your hard work won’t go unnoticed.
• Holiday Hero Menu– Enjoy delicious meals with discounted food options on-park.
• Life Insurance– For peace of mind.
• Enhanced Maternity/Paternity Pay– After two years with us, we’ve got you covered.
• Holiday Buy Scheme– Flexibility to suit your lifestyle.
• Help @ Hand Scheme– Wellbeing support when you need it.
• Career Development– We believe in nurturing talent and promoting from within.

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion and equal opportunities. From our investors, to our teams we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn’t it be boring if we were all the same? In short, we want to bring your whole self to work!