Assistant Transport Commissioner

Hampshire County Council; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local authority council is looking for an Assistant Transport Commissioner to ensure eligible students have access to appropriate school transport. This fast-paced role involves managing records, resolving issues, and supporting the commissioning of transport for mainstream and special educational needs services. Applicants should have GCSEs in English and Maths or equivalent, strong administrative experience, and excellent IT skills. Join a supportive team dedicated to impacting children's access to education with opportunities for professional growth.

Benefits

Generous annual leave entitlement

Access to Employee Assistance Programme

Local Government Pension Scheme

Qualifications

• Must have GCSEs in English and Maths or equivalent.
• Experience in administrative systems and procedures required.
• Proficient in various software for data management.

Responsibilities

• Manage child, operator, and passenger assistant records accurately.
• Resolve operational issues and ensure high customer care standards.
• Commission transport for educational needs in line with policy.

Skills

Customer service orientation

Attention to detail

Organizational skills

Effective communication

IT skills

Team collaboration

Education

GCSEs in English and Maths or equivalent

Tools

Capita One

Microsoft Office

Job description

Early applications are encouraged as we may close the advert ahead of the stated closing date.

Joining our Transport Commissioning Team as an Assistant Transport Commissioner, you'll help ensure that eligible students access suitable school transport efficiently and safely. In this fast‑paced role you'll liaise with schools, parents, and transport operators to resolve operational issues and support the commissioning of transport services for Mainstream, Special Educational Needs and Disabilities (SEND), Post‑16 years, Education Inclusion Service and Social Care, using route planning software.

What you'll do:

• Manage and update child, operator, and passenger assistant records accurately in systems such as Capita One and the Passenger Assistant database.
• Deliver a high standard of customer care and act as an escalation point to resolve operational issues.
• Support the use, maintenance and embedding of route planning software into route planning approaches.
• Commission transport for mainstream, SEND, post‑16, and social care children in line with policy.
• Source transport arrangements for single, emergency, and temporary routes under manager direction.
• Develop and maintain effective relationships with families, schools, and other service areas.

What we're looking for:

• GCSEs in English and Maths or equivalent.
• Strong experience in applying administrative systems and procedures.
• Excellent IT skills with experience of using a variety of software for data management and transmission, including Microsoft Office.
• Proven ability to work in a customer‑focused environment with attention to detail.
• Strong organisational and time management skills, with the ability to work under pressure.
• Effective communication and negotiation skills, both written and verbal.
• Flexible, adaptable, and a strong team player.

Why join us:

• Work in a dynamic, fast‑paced environment within a team that makes a real impact on children's access to education.
• Opportunities for professional development and career progression.
• A supportive team culture that values collaboration and innovation.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.