Assistant Train Service Manager

Greater Anglia; Romford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading railway company is seeking a dedicated professional to manage and deliver a safe, punctual train service. This role involves key responsibilities in service recovery, communication, and decision-making, operating on a shift basis to ensure optimal customer service. In addition to a supportive work environment, the position offers benefits including free travel and a pension scheme.

Benefits

Defined Contribution pension scheme after 2 years

Free travel for you and eligible family members

Discounted leisure travel on GA and other TOCS

International travel discount card after 12 months

Option to purchase additional leave

Family-friendly policies

Employee assistance programs

Salary sacrifice schemes (Cycle to Work)

Qualifications

• Flexibility and enthusiasm are essential.
• Ability to manage customer needs during disruptions is crucial.

Responsibilities

• Monitor and recover train services effectively.
• Communicate with stakeholders, especially Network Rail.
• Record incidents accurately and manage service reliably.

Skills

IT literacy

Customer service

Communication

Organization

Workload prioritization

Job description

The Role

This role requires an understanding of the operational railway and the processes used to manage train services in real time. Responsibilities include monitoring and recovering services, providing information, and managing key contractual and performance interfaces with Network Rail.

The successful candidate will manage and deliver a safe, punctual, and reliable train service by making quick and effective decisions. Effective communication across all levels of the business and external stakeholders, especially with Network Rail, is essential. Accurate incident recording, train service management, and performing well under pressure are key aspects of this role.

We operate on a 3-shift system (early, late, night) based on a 37-hour week. Sundays are outside the regular working week, but working Sundays is required with remuneration provided.

What we are looking for

We seek a flexible, enthusiastic, and committed colleague. Due to multiple IT systems, being IT-literate and quick to learn new systems is necessary. The role demands good organization, workload prioritization, excellent customer service, and effective communication skills. Understanding customer needs during disruptions is crucial.

Application deadline: 9th August 2024

*Note: Vacancies may close earlier due to high application volume*

We value our four core principles:

· Genuine – welcoming, customer-centric, respectful

· Professional – solution-oriented, accountable, reliable

· Proactive – innovative, decisive

· Inclusive – empathetic, promoting diversity

Greater Anglia offers a healthy work-life balance, holiday entitlement, and opportunities for career growth. If you're interested, apply now!

What we offer

• Defined Contribution pension scheme after 2 years, with option to switch to a Final Salary pension
• Free travel for you and eligible family members on GA
• Discounted leisure travel on GA and other TOCS
• International travel discount card after 12 months
• Option to purchase additional leave
• Family-friendly policies including parental leave and prenatal care leave
• Benefits app with discounts and offers
• Employee assistance, eyecare, flu vouchers, physiotherapy
• Discount vouchers for family and friends
• Salary sacrifice schemes like Cycle to Work and Technology scheme (post-probation)