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Assistant Customer Service Manager (Supply Chain) - Elida Beauty

Elida Beauty

London

On-site

USD 30,000 - 32,000

Full time

Yesterday

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Job summary

Elida Beauty is seeking an Assistant Customer Service Manager (Supply Chain) to enhance customer service operations. This mid-senior level role involves managing customer orders, improving service standards, and collaborating with internal teams to ensure quality. Candidates should have a strong background in customer service within the FMCG sector.

Qualifications

Previous experience in a similar role in a supply chain or manufacturing environment.
Strong experience within customer service and customer facing environment.
FMCG background a MUST.

Responsibilities

Lead the Cutover and Integration of all Customer Service Activity.
Manage customer relationships and order fulfillment.
Drive improvements in customer service processes.

Skills

Customer Service

Planning

Interpersonal Skills

Data Analysis

Assistant Customer Service Manager (Supply Chain) - Elida Beauty

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Assistant Customer Service Manager (Supply Chain) - Elida Beauty

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Assistant Customer Service Manager - Supply Chain

Internally knows as - Assistant Customer Service Manager UKI

Work Location – London

Who we are…

Elida Beauty is a Global Personal Care Business. We proudly support and nurture our portfolio of iconic brands globally. Our ambition is to remix classic beauty brands for a new generation, making them even bigger beauty hits than they were the first time around, to drive accelerated growth and value creation. Driven by creativity and agility, we unleash the true potential of beloved brands, ‘Re-Founding’ them using a start-up mentality that always ‘finds a way’.

Elida Beauty is a part of the Yellow Wood Partners portfolio of companies, a private equity company that invests exclusively in the consumer industry.

Your Role & Responsibilities

The Assistant Customer Service Manager for UKI will be the lead for developing our service model as we move forward and evolve Elida Beauty as an organisation. The role will look after our customers, manage their orders, build and maintain strong relationships externally, as well as regularly working with internal stakeholders to ensure that we maintain our quality and service standards at all times. As a result you will be key to driving change, informing decision making and implementing improvements based on commercial, relationship and strategic information. This role will report to the SC Lead for UKI.

Your Key Tasks:

Lead the Cutover and Integration of all Customer Service Activity carried out by Unilever as Elida Beauty moves to a separate entity and introduces its own processes and ways of working
Own ‘OnTime’ results and partner with Supply Planning on ‘InFull’ service results
You will play a crucial role in the Customer Relationship management, Joint Business Planning, issue resolution, order to cash process management ensuring that you are supporting the commercial strategy and vision. Your first priority will be ensuring Excellent customer service to our customers.
Leads Order to Cash process to ensure all customer requirements are fulfilled aligned with internal business plans
Work with the Distribution Centre to ensure Operations meet business needs
Translate potential supply risks and ensure clear communication to relevant stakeholders. Support with key account activity, following up on priority orders and customer issues with the sales team
Support key accounts to ensure customer launch plans are carried out correctly
Run customer and process related projects
Drive Improvements in the way we work every day

Required Skills:

Strong commitment to Customer Service and Planning, and a thorough understanding of the impact of their activity on the company and the customer’s businesses.
A team player with people management experience
Happy with ambiguity and a driver of change
Working collaboratively across teams, ideally cross-country & virtual teams
Strong interpersonal skills
Data driven with advanced Excel skills

Your Attributes

Ability to analyse complex data sets, to undertake root cause analysis and create strategic recommendations to implement improve action plans.
Highly adaptable and entrepreneurial
Driven by innovation and strong change affinity
Embrace a high growth mindset with strong love for consumers, shoppers, and customers
Have strong communication, negotiation and influencing skills with diverse, multi-functional stakeholders
End to end execution skills; ability to understand the big picture but also comfortable with details and managing the operations on a daily basis
Independent, self-starter, ability to discover opportunities and grow the business

What You’ll Need to Succeed

Previous experience in a similar role in a supply chain or manufacturing environment
Strong experience within customer service and customer facing environment
FMCG background a MUST
A proven track record in leadership

To breathe new life into iconic brands.

Embark on a transformational journey.

Act with a Re-founder mindset.

Our Mission

We are committed to revolutionizing our manufacturing, packaging, and distribution processes to benefit our people and our planet. Our re-mixes democratize beauty by ensuring our products cater to all skin types and hair textures. We are for the many, not the few. Because we want everyone on the beauty dance floor.

Diversity at Elida Beauty

Diversity at Elida Beauty is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

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Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service and Supply Chain
Industries
Personal Care Product Manufacturing

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