Assistant Room Service Manager

PPHE Hotel Group; London; On-site; GBP 36,000; Full time

Job summary

Join a leading hospitality group as an Assistant Room Service Manager in London, overseeing in-room dining and ensuring exceptional service standards. You'll mentor a dedicated team while benefiting from various perks, including subsidized travel and wellness initiatives, as part of a focus on delivering outstanding guest experiences.

Benefits

Subsidised travel arrangements after midnight

Discounted hotel room rates in Europe

50% F&B discount at restaurants and bars

Two wellness days per year

Access to 40% of pay before payday

Recommend a Friend scheme - £750

Discounts at online and high street stores

Gym discounts & more

Travel season ticket loans

Uniforms and free dry cleaning provided

Qualifications

• Previous experience as Assistant Room Service Manager or similar role in hospitality.
• Skills in team management, customer satisfaction, and operations oversight.

Responsibilities

• Oversee daily operations of the in-room dining department.
• Coordinate with kitchen and housekeeping for timely service.
• Handle guest complaints and feedback promptly.

Skills

Leadership

Customer Service

Team Training

Communication

Job description

Salary: Up to £36,000 per annum (rate inclusive of TRONC)

Assistant Room Service and Executive Lounge Manager job opening at Park Plaza Riverbank London Hotel

At Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service, delicious food, and drinks are as important to the hotel experience as a great night’s sleep in a stylish location. Your contribution as Assistant Room Service Manager is vital.

Park Plaza Riverbank London Hotel is one of our largest hotels with 645 bedrooms, featuring busy In-Room Dining and Executive Lounge operations.

The Assistant Room Service Manager supports the overall operations of the In-Room Dining and Executive Lounge services, ensuring high standards of customer service, quality, and efficiency. This role involves supervising team members, assisting with staff training, maintaining operational standards, and resolving guest concerns. The Assistant Room Service Manager plays a key role in delivering a seamless and luxurious room service experience.

As our Restaurant and Bar Manager, you will receive:

• Subsidised travel arrangements after midnight
• Heavily discounted hotel room rates in Europe (extends to Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your entire party)
• Two wellness days per year, starting with 30 days of holiday annually – including bank holidays, increasing with service!
• Two free meals per day, including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at online and high street stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Vitality at Work scheme with gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans (if applicable)
• 24/7 Employee Assistance Programme access
• Rota schedules published at least two weeks in advance (if applicable)
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

We are seeking our Assistant Room Service Manager, who:

• Assists the Room Service Manager in overseeing daily operations of the in-room dining department.
• Inspires, coaches, and mentors team members.
• Focuses on team training, development, customer satisfaction, health & safety.
• Coordinates with kitchen, housekeeping, and front office teams to ensure timely and accurate order delivery.
• Handles guest complaints and feedback promptly and professionally.
• Manages inventory, supplies, and equipment for room service and executive lounge operations.
• Assists with scheduling, payroll, and administrative duties as needed.
• Monitors performance metrics and suggests process and service improvements.
• Has previous experience as an Assistant Room Service Manager, Guest Relations Manager, Room Service Manager, or Executive Lounge Manager in a hotel.

Renowned for creating memorable moments, Park Plaza caters to leisure and business travelers with stylish guest rooms and versatile meeting facilities, complemented by award-winning restaurants and bars.