Assistant Technical Officer - Inpatient Dispensary

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 23,000 - 27,000; Full time

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking an enthusiastic Assistant Technical Officer to join our busy Inpatient Dispensary as a Reception Coordinator. You will be the first point of contact for patients, visitors and staff, delivering excellent customer service at the reception hatch and helping ensure the dispensary runs smoothly.

Key duties include handling prescriptions, coordinating stock deliveries, loading items into the dispensary robot, and maintaining accurate

Qualifications

• Excellent customer service and communication skills.
• Experience in reception or front-desk roles.
• Ability to handle prescriptions and stock in a fast-paced environment.
• Accurate record-keeping and attention to detail.

Responsibilities

• Greet patients and visitors at the Inpatient Dispensary reception.
• Receive and process prescriptions and outpatient charges.
• Handle telephone queries professionally and promptly.
• Assist with stock management, deliveries and storage.
• Support loading stock into the dispensary robot and maintain accuracy.

Skills

Customer service

Reception duties

Communication skills

Education

Relevant front-desk/administrative experience

Job description

We are looking for an enthusiastic Assistant Technical Officer to join our team as a Reception Coordinator in our busy, fast-paced Inpatient Dispensary.

In this vital front-facing role, you'll be the first point of contact for patients, visitors, and staff -- providing exceptional customer service at the reception hatch and ensuring the smooth, efficient running of our dispensary, which supports all inpatient wards across the Trust., Deliver excellent customer service coordinating the arrival and collection of work through the Inpatient Dispensary reception area.

• Manage all administrative duties, ensuring smooth and efficient workflow.
• Receive and process prescriptions, including handling prescription charges for outpatient prescriptions and Controlled Drug order books.
• Handle telephone queries for the Inpatient Dispensary in a professional and timely manner.
• Assist with stock management activities, including ordering, checking deliveries, and ensuring proper storage of all items (including refrigerated, frozen, and non-robotic stock).
• Contribute to the timely loading of stock into the dispensary robot, maintaining accuracy and efficiency at all times.

If you're a motivated, people-focused individual with excellent communication skills and a genuine passion for improving patient care, we'd love to hear from you.

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.