Assistant Technical Officer, Dispensary Support

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 25,000 - 31,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking to enhance its pharmacy distribution service across wards, theatres and departments with a focus on reliability, efficiency and quality patient care. The role involves supervising pharmacy technicians and assistants and contributing to service development.

This Trust, known for teaching and research, offers opportunities to work within a modern, innovative environment and to participate in learning and development

Responsibilities

• To effectively monitor workload and manage pharmacy technicians and assistants to respond to demands as required.
• To contribute to the design, implementation and evaluation of new and improved pharmacy dispensary services.
• To support the workflow within the Dispensary, ensuring work is processed to required deadlines and urgent requests are dealt with promptly. To make appropriate escalations to the Duty Technician if workload reaches designated escalation points.
• Monitor turnaround times and workload status using in-house tracking system.
• To assist the Duty Technician in the investigation of complaints in accordance with the Trust policies and participate in any corrective action required.

Job description

To contribute to the delivery and development of a high quality, comprehensive Trustwide pharmacy distribution service that is reliable, efficient and effective in meeting the needs of all wards, theatres and departments.

Please be advised that sponsorship is not eligible for this post.

• To effectively monitor workload and manage pharmacy technicians and assistants to respond to demands as required.
• To contribute to the design, implementation and evaluation of new and improved pharmacy dispensary services.
• To support the workflow within the Dispensary, ensuring work is processed to required deadlines and urgent requests are dealt with promptly. To make appropriate escalations to the Duty Technician if workload reaches designated escalation points.
• Monitor turnaround times and workload status using in-house tracking system.
• To assist the Duty Technician in the investigation of complaints in accordance with the Trust policies and participate in any corrective action required.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation –

Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

For further details / informal visits contact: Name: Poonam Thaper Job title: Lead Operational Technician Email address: [e-mail] Telephone number: 02476966761