Assistant Technical Officer – Inpatient Dispensary

Cambridge University Hospitals; Cambridge; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

On-site leisure facilities

Bus travel discount

Free parking subsidy

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking an Assistant Technical Officer to join the Inpatient Dispensary as a Reception Coordinator. You will be the first point of contact for patients, visitors and staff, delivering exceptional service and ensuring smooth dispensary operations across inpatient wards.

The role includes processing prescriptions, stock management, and supporting robot loading, with a 12-week probation and potential flexible hours.

Qualifications

• 5 GCSEs C grade or above (Maths, English and Science).
• NVQ Level 2 or equivalent GPhC training for pharmacy support staff, or working towards.
• IT certificates or qualification.

Responsibilities

• Deliver excellent customer service coordinating the arrival and collection of work through the Inpatient Dispensary reception area.
• Manage all administrative duties, ensuring smooth and efficient workflow.
• Receive and process prescriptions, including handling prescription charges and Controlled Drug order books.
• Handle telephone queries for the Inpatient Dispensary in a professional and timely manner.
• Assist with stock management activities, including ordering, checking deliveries, and ensuring proper storage of all items.
• Contribute to the loading of stock into the dispensary robot, maintaining accuracy and efficiency.

Skills

Customer service

Communication

Teamwork

Organisational skills

Attention to detail

Education

GCSEs including Maths English Science

NVQ Level 2 / GPhC training

IT certificates

Tools

Stock management software

Job description

Assistant Technical Officer – Inpatient Dispensary

Band 2

Main area Division B - Pharmacy Assistant Technical Officer Grade Band 2 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Full Time or Part Time/ Flexible working hours may be considered) Job ref 180-B-264257

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrooke's Hospital-Division B Town Cambridge Salary £25,272 p.a. pro rata Salary period Yearly Closing 08/11/2026 23:59

Job overview

We are looking for an enthusiastic Assistant Technical Officer to join our team as a Reception Coordinator in our busy, fast-paced Inpatient Dispensary.

In this vital front-facing role, you’ll be the first point of contact for patients, visitors, and staff — providing exceptional customer service at the reception hatch and ensuring the smooth, efficient running of our dispensary, which supports all inpatient wards across the Trust.

If you’re a motivated, people-focused individual with excellent communication skills and a genuine passion for improving patient care, we’d love to hear from you.

Join us and be part of a team that makes a difference every day.

Main duties of the job

Deliver excellent customer service coordinating the arrival and collection of work through the Inpatient Dispensary reception area.

Manage all administrative duties, ensuring smooth and efficient workflow.

Receive and process prescriptions, including handling prescription charges for outpatient prescriptions and Controlled Drug order books.

Handle telephone queries for the Inpatient Dispensary in a professional and timely manner.

Assist with stock management activities, including ordering, checking deliveries, and ensuring proper storage of all items (including refrigerated, frozen, and non-robotic stock).

Contribute to the timely loading of stock into the dispensary robot, maintaining accuracy and efficiency at all times.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 8th November 2026.

Interviews are due to be held on week commencing 16th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

• At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
• On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
• CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
• Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
• We welcome applications from the Armed Forces.

Person specification

Qualifications

• 5 GCSE C grade or above (new grade 4-9) or equivalent including Mathematics, English and Science. .
• NVQ Level 2 / equivalent GPhC-mandated training for pharmacy support staff, or working towards
• IT certificates or qualification.

Experience

• Experience of working within a pharmacy or healthcare setting. Experience of customer service. Planning and organising straightforward tasks. Experience with stock management.
• Experience of customer service.
• Planning and organising straightforward tasks.
• Experience with stock management.
• Experience with stock management computer software.
• Recent experience of working in a Hospital Pharmacy.
• NHS experience

Knowledge

• Understanding of customer service.
• Understanding of Information Governance and Confidentiality.

Skills

• Ability to work as part of a team.
• Good communication skills including telephone, email, face to face.
• Ability to follow processes and procedures.
• Ability to manage time working to schedule and timescales.
• Good organisational skills.
• Willing to take on/learn new skills.
• Ability to show attention to detail.
• Ability to adapt to change.
• Ability to work under pressure.
• Ability to store and safeguard confidential documents

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.