Assistant Technical Officer, Dispensary Support

UHCW NHS Trust; Coventry; On-site; GBP 21,000 - 29,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking an Assistant Technical Officer to support the dispensary across wards, theatres and departments. You will help monitor workload, assist in designing and evaluating services, and ensure timely processing of orders with escalation when needed.

The Trust, one of the UK's largest teaching hospitals, prides itself on high-quality patient care, cutting-edge facilities, and a commitment to research and innovation.

Responsibilities

• Monitor workload and manage pharmacy technicians and assistants to respond to demands as required.
• Contribute to design, implementation and evaluation of new and improved pharmacy dispensary services.
• Support the workflow within the Dispensary, ensuring work is processed to required deadlines and escalations are made when workload reaches escalation points.
• Monitor turnaround times and workload status using in-house tracking system.
• Assist in investigation of complaints in line with Trust policies and participate in corrective actions.

Job description

Assistant Technical Officer, Dispensary Support

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.

To contribute to the delivery and development of a high quality, comprehensive Trustwide pharmacy distribution service that is reliable, efficient and effective in meeting the needs of all wards, theatres and departments.

Please be advised that sponsorship is not eligible for this post.

• To effectively monitor workload and manage pharmacy technicians and assistants to respond to demands as required.
• To contribute to the design, implementation and evaluation of new and improved pharmacy dispensary services.
• To support the workflow within the Dispensary, ensuring work is processed to required deadlines and urgent requests are dealt with promptly. To make appropriate escalations to the Duty Technician if workload reaches designated escalation points.
• Monitor turnaround times and workload status using in-house tracking system.
• To assist the Duty Technician in the investigation of complaints in accordance with the Trust policies and participate in any corrective action required.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

• To identify training gaps and work alongside the Training and Education and Pharmacy Operations team to ensure that all pharmacy staff within the dispensary are appropriately trained in all aspects of the service.
• To support the Education and Training team in ensuring that pharmacy dispensary staff receive a comprehensive local induction and updates in all areas of the service.
• To support the investigation of stock discrepancies liaising with the Operations Team, Medicines Management and Ward Stock Supply Co-ordinator and Procurement Team, assisting in any corrective action if necessary.
• To assist in all activities associated with product recalls ensuring stock is removed promptly from all wards, theatres and departments if necessary.
• Assist in regularly reviewing errors occurring within the department, with the aim of identifying actions to reduce risk and learning.
• Participate and encourage others to ensure good housekeeping is maintained, including supporting the dispensary reception team.
• Maintain a safe environment at all times.
• Ensure records of work (inpatient orders etc.) are maintained and accurately filed.

For further details of the role please see the attached job description.

This advert closes on Tuesday 3 Nov 2026