Studio Coordinator

Jobs in Fitness; Greater London; On-site; GBP 33,000 - 35,000; Full time

Job summary

Jobs in Fitness in Mayfair is seeking a Studio Co-ordinator to lead member experience and grow the community. The role focuses on speaking with members, prospects and staff daily, building relationships that drive engagement and retention.

You will own and improve established operational processes, with a clear path to a Studio Manager or Membership Manager within 1–2 years, while contributing to retention, referrals and partnerships. Salary is £33k-£35k with a discretionary bonus after 6 months.

Qualifications

• Experience in front of house, hospitality, member services or sales in a premium setting such as boutique studios, members' clubs, hotels or spas.
• Loves speaking to people and building relationships with members, prospects and the team.
• Initiative to solve problems and create opportunities; willing to streamline processes and automate where possible.

Responsibilities

• Leads the member journey from first enquiry through onboarding and maintains ongoing engagement.
• Speaks with members and prospects daily, delivering top-tier service to encourage retention and referrals.
• Responds to every enquiry the same day and converts prospects into members.
• Handles member communications and resolves issues, escalating to Directors when needed.
• Reports on member experience metrics and supports data-driven improvements.

Skills

Front of house

Hospitality

Member services

Sales

Mindbody

Tools

Mindbody

Job description

A private training studio in Mayfair is looking for a Studio Co-ordinator to lead its member experience and grow its community. The role faces outward. It involves speaking with members, prospects and the team every day, building relationships that keep people engaged and returning. The role also owns the club's established operational processes and improves them. It is built to grow into a Studio Manager or Membership Manager position within the next 1-2 years.

The club helps people perform well and live well. From its home in Mayfair, its coaches work with members in semi-private PT, 1-2-1 PT and some group offerings for corporate contracts. It is a place of high standards and real warmth, where members are known by name and service is paramount.

The Basics:

● Salary: £33-£35k (depending on experience) + discretionary bonus after 6 months

● Location: Mayfair

● Working hours: Full time, 40 hours per week. The club opens early and closes late, so shifts include 6:30am starts and 8pm finishes, with occasional Saturday hours between 8am and 2pm. Closed Sunday.

● Start date: Jan 2027

● Reporting to: The Directors

This is a chance to shape the member experience at a premium club where relationships matter. The Studio Co-ordinator will be the person members, prospects and coaches know and trust. The club has established a pipeline of new prospects and the studio coordinator will have scope to maximise member sign-up, and other opportunities for new business.

The role is designed to grow. As the club's reporting moves to automation, time is freed for work with direct commercial impact, such as retention, referrals and corporate partnerships. The aim is for the Studio Co-ordinator to develop into a Studio Manager or Membership Manager. As the commercial contribution grows, so does the chance to earn more through a larger performance-related share of pay. Progression is earned through results and reviewed with the Directors.

The Role:

Member Engagement:

• Leads the member journey, from first enquiry through the Discovery package and onboarding, and keeps members engaged from then on.
• Picks up the phone and speaks with members regularly, giving the level of service that keeps people coming back.
• Responds to every enquiry the same day and converts prospects into members.
• Handles member communications and resolves issues, escalating to the right Director when needed.
• Collects member feedback and reports it to the Directors on a regular cadence.

Community + Team:

• Builds a community across members, prospects and the coaching team.
• Works closely with the coaches to keep schedules, diaries and the team running smoothly.
• Schedules the rota and resourcing across the club.

New Business + Corporate Parternships:

• Support senior leadership to identify and approach local corporates to create new partnerships and member referrals.
• Drives retention and referrals as the role develops.

Operations:

• Owns the club's established operational processes and streamlines them.
• Runs the club day to day, including opening, presentation, the front desk and F&B.
• Manages memberships, billing, renewals, changes and pauses in Mindbody, quickly and accurately.
• Manages stock and inventory.

Reporting:

• Produces the weekly, monthly and quarterly reports for the Directors, including member experience measures.
• Supports the move of reporting to automation.

The Person:

• Experience in front of house, hospitality, member services or sales in a premium setting, such as a boutique studio, members' club, hotel or spa.
• Loves speaking to people and is excited by building relationships with members, prospects and the team.
• Has the initiative to solve problems, and create new opportunities
• Works hard, takes ownership and enjoys getting things exactly right.
• Picks up existing processes quickly and looks for ways to streamline and automate them. Mindbody experience is a strong advantage but not essential.
• Comfortable with data and meets deadlines without being chased.
• Warm, calm, discreet and precise, and notices the small things.
• Wants to grow into a Studio Manager or Membership Manager role.